Technical Customer Support
Established global technology leader
Melbourne based
$90K + Super + Bonus

This established global technology company is a leading provider of cutting edge, interconnected solutions with AI-powered analytics allowing customers in 50 countries to respond appropriately to events in real-time, optimizing their business with automated processes and valuable insights into trends.

As the Technical Support Engineer you will be in contact with both end users and partners to handle technical support cases for the Oceania region. Besides having a technical foundation, you need to be able to ensure the highest quality standards of customer care.

What you will do:

Provide advanced phone, web portal system, and chat support to end-users, resellers/partners, and distributors.

Work with a case driven system with the responsibility of closing customer cases.

Maintain a professional dialogue with customers throughout the resolution of a support case.

Assist with both after sales and pre-sales support.

Build technical knowledge and contribute to developing the support function within the team

Collaborate with the global technical support team to share ideas and information

Who are we looking for:

Diploma in Computer Science or equivalent

3 – 5 years’ experience in a similar Technical Support position

Experience in one or more of the areas: CCTV/ surveillance camera systems, network protocols, servers and storage systems, access control system, client/server OS and application management.

Good understanding of computing and networking.

Sound knowledge of basic computer and hardware technology.

Excellent communication skills.

You are a service and open-minded individual

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across North America, the UK, Europe, and Australia.

Apply now!