Level 1 Desk Side Support Agent

The Recruitment Alternative
Melbourne, VIC
A$75,000 p/a + Super + Dual-Cab
Information & Communication Technology → Help Desk & IT Support
Full-time
On-site

Posted 5 days ago

  • Provide hands-on IT support in a dynamic, people-first environment
  • Work with a leading Australian IT services and cyber security organisation
  • Enjoy a collaborative, values-driven team culture with career development opportunities

About the Role

Our client is looking for an enthusiastic Level 1 Desk Side Support Agent to join a dedicated on-site IT support team in the education sector. In this full-time, on-site role, you will be the first point of contact for technical support, working closely with teachers, administration staff, and students. Your work will help ensure a smooth and reliable technology environment across the school community.

What You'll Do

  • Provide desk side and remote Level 1 technical support for Windows and macOS devices
  • Troubleshoot hardware, software, network, and connectivity issues
  • Support classroom technologies, printers/MFDs (Papercut), AV equipment, and VoIP systems (3CX knowledge desirable)
  • Manage and resolve service tickets in a timely manner
  • Set up and maintain user accounts and devices using Microsoft 365, Intune, and Azure AD
  • Support key applications including Microsoft Office 365, Teams, SharePoint, OneDrive, and Adobe Suite

About You

  • 1-2 years' experience in Level 1 IT support or similar customer-facing technical roles
  • Experience supporting Windows, macOS, Microsoft 365, Intune, SharePoint, and basic networking
  • Strong customer service focus with excellent communication skills
  • Comfortable working independently and in a small on-site team
  • Valid driver's licence and reliable personal vehicle
  • Must be eligible to work in Australia and pass a Working With Children Check

Bonus: Experience in an education environment and familiarity with VoIP systems like 3CX.

Why Join This Opportunity?

  • Collaborative, people-focused team environment
  • On-site role with variety and daily face-to-face interactions
  • Career development and professional growth pathways
  • Contribute to meaningful work supporting educational communities

Apply now to make a difference in this frontline IT support role and help create a seamless technology experience for end users.

About The Recruitment Alternative

St Kilda, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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