About the Company:

Davidson is excited to partner with a renowned national organisation that is dedicated to making a positive impact. As a not-for-profit social enterprise, this organisation is committed to delivering exceptional service to its customers and their families. With a focus on giving back to the community, they excel in providing support, outstanding customer service, and enhancing the lives of those they serve.

About the Role:

• The team acts as the 'face' of the organisation, handling a diverse range of enquiries. A comprehensive 'support directory' is used to effectively manage incoming enquiries
• Engage with customers via phone, email, web chat, and more.
• Monday to Friday 7am to 5:30pm
• Navigate multiple technology systems and databases
• Understand and address the unique needs and concerns of families calling in.
• Provide initial guidance in selecting appropriate early learning options for families and book tours to commence their enrolment journey
• Offer detailed information about centre programs and facilities to help families make informed decisions.
• Be flexible in suggesting alternative centres or options if the preferred choice is unavailable.
• Highlight additional features or programs that could enhance the family's childcare experience.

About You:

• Blue Card Holder (or willing to obtain at your own expense).
• Excellent communicator with standout customer service skills.
• Quick rapport builder and proactive problem solver.
• Experience in omni-channel and sales/resolution environments.
• Available over the Christmas Period.
• Background in childcare, aged care, or service industries (desirable but not essential)
• High empathy, resilience, and multitasking skills.

Benefits:

• Be part of meaningful work that transforms lives.
• Enjoy a collaborative team atmosphere.
• Great pay: $32.33hr + Super.
• Work from Home is an option after training and metrics are met.
• Free onsite parking with coffee van and staff kitchen

Please apply with current resume in Microsoft Word format only (.doc or .docx). Want to know more about Davidson? Visit us at www.davidsonwp.com