Position Overview:

We are seeking a well-presented, organised and client-focused Front of House / Salon Coordinator to join our fun dynamic team. This role is essential in ensuring a smooth, professional, and welcoming salon experience for all clients, while supporting the day-to-day operations of the salon.

The ideal candidate will have a background in customer service, exceptional communication skills, and preferably experience within the hair industry. Hairdressing experience is not essential but will be viewed favourably. Social media knowledge is not required but would be considered an advantage.

Key Responsibilities:

Greet and check in clients with warmth and professionalism

Manage bookings and appointment scheduling using Timely

Handle phone, SMS, email, and walk-in enquiries efficiently and with care

Process client payments and manage point-of-sale systems

Coordinate daily appointment flow, ensuring smooth transitions for stylists and clients

Monitor salon presentation and cleanliness throughout the day

Maintain retail displays and monitor stock levels

Support team members with time management and client communication

Assist with client rebooking and promoting salon services or packages

Prepare beverages and maintain client comfort while they wait

Communicate any changes, delays, or issues to the relevant team members

Occasionally assist with back-of-house duties when required

(Optional/Bonus) Support content creation or assist in capturing before-and-after photos for salon promotions and social media

Skills & Experience:

Prior experience in a hair front-of-house role

Strong interpersonal and communication skills

Excellent time management, multitasking, and problem-solving abilities

High level of professionalism and personal presentation

Confidence using computer systems and booking software (experience with [insert your salon software] preferred)

A proactive and team-oriented attitude

Knowledge or experience in the hair industry is highly regarded

Social media familiarity is not required but would be an advantage

What We Offer:

A friendly, supportive and professional team environment

Opportunities for growth within the business

Ongoing training and development

Staff discounts on services and retail

A fun, fast-paced and people-focused workplace