Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving the success of Energy Safe Victoria.

About the opportunity

We have a fixed term (2-years) full-time opportunity for a Business Implementation Lead to join Energy Safe's Custumer Hub Team

You will contribute by:

• Develop detailed implementation plans, including timelines, execution, deliverables, resource allocation and budget monitoring, ensuring timely delivery of milestones and alignment with strategic goals
• Act as the primary point of contact between Customer Hub and the internal project teams and other stakeholders, gathering requirements, communicating project status and ensuring alignment of priorities.
• Colaborate with various teams across the organisation, including technical support/development, Project Management Office and Regulatory Operations to ensure successful implementation.
• Monitor progress of implementation and promptly resolve any issues to ensure that that the project remains on track.
• Analyse current customer-facing processes and identify areas for improvement to enhance service delivery and customer experience.
• Identify potential risks during implementation and develop mitigation strategies to address them effectively.
• Maintain comprehensive project documentation, prepare project status reports and provide post-implementation support, as required.
• Collect and analyse customer and stakeholder feedback to identify areas for process improvement and enhance future implementations.
• Develop training materials and conduct sessions for Customer Hub team to ensure smooth adoption of processes and systems.

To be successful, you'll have:

• 3-5 years of experience in project management, implementation, or a similar role.
• Strong project management skills and demonstrated experience in effective planning, execution and delivery of projects.
• Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
• A Strong analytical mindset, with understanding of the technical requirements needed for a successful implementation, particularly in software or systems integrations.
• Ability to think quickly and resolve issues as they arise, ensuring minimal impact on project timelines.
• Ability to lead and manage cross-functional teams to ensure smooth project execution.
• Keen attention to detail when managing multiple project tasks and deliverables.
• Experience in implementing software or system solutions (desired).

How to apply

Please refer to the available position description to assess your suitability and submit your current resume and cover letter via the Apply button. Applications will not be accepted via email.

Energy Safe will conduct relevant checks about applicants and the information provided with an application including reference checks and a satisfactory National Police Check.

Energy Safe Victoria values the unique backgrounds, experiences, and contributions that each person brings to our organisation and welcomes and celebrates diversity. Our aim is to create a workforce that reflects the diversity of the community that we are here to protect. We invite you to talk to us about any preferences or adjustments you may value or require to either the recruitment process or the role itself. If you identify as a person with disability, please let us know how we can provide additional support.

For a confidential discussion, please contact Human Resources via [email protected].

Applications close at midnight Wednesday, 9 July 2025. This advertisement may close prior to the closure date without notice, if a high volume of applications is received, therefore we encourage you to apply as soon as possible.