Are you looking for an opportunity in Aged/Disability Services that is not only rewarding, stimulating and secure, but makes a real difference in your community?

Aged and Disability Support Work is an essential and rapidly expanding industry with high levels of satisfaction and security. There are also great opportunities to improve and enhance your skills or transition from a different industry.

About Southern Cross

Southern Cross has been supporting people in their communities throughout NSW, QLD, SA, VIC and ACT since 1984. We arrange the provision of an extensive range of aged support and disability services for people in their private home and community.

About the opportunity

Description:

Are you an organised person who loves administration, thrives in a busy team environment and enjoys working with lots of different people from different backgrounds and cultures?

Southern Cross is a well-established National Community Care organisation that cares for people of all ages who have a wide variety of physical, intellectual and age-related disabilities (such as spinal cord injuries, ventilator dependency, acquired brain injuries and dementia).

We are seeking a mature-minded, resilient and empathetic person with the ability to think logically to in a fast-paced, team-oriented environment.

About the role:

Full Time

Call Centre (phone based) role working in the National Contact Centre in Parramatta

Main hours: 9am-5pm Monday to Friday

After hours On-call: This role requires participation in after-hours on-call support rotating roster

Setting up and coordinating rosters for teams of care workers

Filling vacant shifts due to cancellation

Recruiting, orientating and monitoring Workers to ensure delivery of services

Navigating challenging situations to ensure quality services are delivered to those in need in the community

Working in a team-based environment, supporting colleagues and ‘chipping in’ where required

Adhering to policies, procedures and quality standards

NDIS check required

Working in a highly supported environment, you will receive an in-depth orientation and we will support ongoing education.

Successful applicants must have a genuine interest in making a difference in the community and to the lives of those in need.

You will be able to demonstrate a confident and friendly manner, strength, resilience, self-motivation and determination. You will also have a mature outlook, problem solving skills, an ability to listen and work respectfully and appropriately with people from diverse backgrounds, including those with physical and intellectual disabilities.

You will require attention to detail and recognise that this is not a general administration role, but a people-focused position that is responsible for rostering workers to deliver much needed services to people (with a diverse range of physical, intellectual and age-related disabilities) in the community.

If you are looking to work with a quality-driven organisation where you will genuinely be rewarded for your hard work with a real work/life balance and extra paid days off as well as other benefits, apply today.

Only applicants who genuinely meet the criteria above will be considered.