Do you thrive in a fast-paced environment, have a knack for problem-solving on the fly, and want to make a real impact in the lives of others? Join Assured Home Care as a Rostering Officer and become the vital link between our clients and their trusted Community Support Workers (CSWs).

About Us

Assured Home Care (AHC) is a well-established, values-driven organisation supporting people living with disability across South Australia. We’re looking for an energetic and detail-oriented Rostering Officer to join our Rostering team and play a pivotal role in delivering quality, person-centred care.

This is a fantastic opportunity for a rostering professional who thrives in a fast-paced environment to ensure our clients receive timely support and our workforce is effectively and compliantly scheduled each day.

About the Role

We’re seeking a motivated and detail-oriented Rostering Officer to join our dynamic team. In this role, you'll coordinate daily and short-notice rostering needs across our client base - ensuring each individual receives the right care, from the right person, at the right time.

You'll be working closely with the Rostering team and Client Services teams to:

• Allocate skilled and credentialed CSWs to meet client-specific support needs.
• Fill urgent shift vacancies and respond to roster queries efficiently.
• Monitor CSW hours in accordance with legal and award requirements.
• Provide after-hours coverage (for shift changes and emergencies) if required.
• Maintain strong, respectful communication with clients, support staff, and service coordinators.

This is a full-time role, Monday to Friday, based from our Mile End office.

What You’ll Bring

• Proven experience in rostering within community or client-based services.
• High-level accuracy, time management and multitasking skills.
• Knowledge of NDIS frameworks and commitment to person-centred care.
• Strong communication skills - both written and verbal.
• Proficiency with Microsoft Office and rostering/CRM systems.
• A collaborative, team-oriented attitude with a customer-first mindset.

Desirable Qualifications

• Cert III or IV in Disability, Individual Support, or Community Services.
• Current NDIS Worker Check and Working with Children Check (or willing to obtain).

Why Join Assured Home Care?

• Be part of a purpose-driven organisation that values care, respect, and empowerment.
• Immediate start with full-time stability.
• A supportive and friendly team environment.
• Opportunity to make a meaningful impact every day.