Logo for Customer Support Officer - Melbourne

Customer Support Officer - Melbourne

WOW Recruitment
Clayton, VIC
A$75,000 p/a
Trades & Services → Air Conditioning & Refrigeration
Full-time
On-site

Posted 9 days ago


Counter Sales and Warehouse Assistant

💰 $70 - $75k per year + Super
📍 Location: Clayton, Melbourne
🕒 Employment Type: Full-Time Permanent

Our client is global leader in heating, ventilation, air conditioning, and refrigeration (HVAC-R), proudly supporting Australia’s commercial and residential sectors. Their retail division supplies quality HVAC-R parts and components to trades and technicians across the country.

We’re currently seeking a motivated Counter Sales & Warehouse Assistant to join our dynamic team across their Melbourne branches. If you love customer service, enjoy a hands-on role, and want to be part of a supportive team we want to hear from you.

What You’ll Do

  • Assist trade customers via phone, email and in-store with parts enquiries
  • Process orders, follow up on quotes, and provide accurate product advice
  • Promote new products and initiatives to customers
  • Receive, label, store, and pick stock for outgoing orders
  • Conduct stocktakes and maintains inventory accuracy
  • Safely operate warehouse equipment and maintain store presentation
  • Help with deliveries and internal stock transfers as needed

What You Bring

  • HVAC-R parts knowledge or relevant technical/trade background preferred
  • Strong communication and customer service skills
  • Basic computer literacy and order entry experience (Oracle a bonus)
  • Forklift licence or willingness to obtain
  • Professional personal presentation and a team-focused mindset
  • Valid driver’s licence preferred

Why Join our client?

  • 📦 Varied role with both customer-facing and physical warehouse work
  • 🚛 Be part of a trusted brand in the HVAC-R industry
  • 👥 Supportive team culture and experienced leaders
  • 📈 Opportunity to grow within a stable, global business

Apply Now and submit your resume. We’re looking for someone who’s hands-on, customer-focused, and eager to grow.


About WOW Recruitment

Adelaide, SA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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