Start Your Career as a Transport Implementation Officer Today!

Are you ready to begin your journey as a Transport Implementation Officer?

About Us
Capital Logistics is a highly successful freight management and consultancy business based in Clayton, 3168. We are proud of our workplace culture and uphold traditional values of respect and recognition.
We take pride in delivering exceptional service to our valued clients. Our commitment to excellence extends beyond our service offerings and is embedded in every customer interaction.

Why Join Us?

Supportive Culture: Be part of a team that values respect and recognition.

Career Progression: Enjoy opportunities for advancement as our business grows.

On-the-job training: We provide comprehensive training to help you excel in your role, whether just starting or looking to enhance your skills.

Access to Leadership: Benefit from regular interactions with senior leaders invested in your development and success.

Modern Office Environment: Work in a well-equipped office space designed for comfort and collaboration. Our office features ergonomic workstations, a rooftop garden, breakout areas that foster creativity and teamwork, an onsite café, and free parking.

The Role
As an Implementation Officer, you will be vital in managing and supporting client relationships through regular meetings and exceptional service. The primary responsibilities include:

Answering and responding effectively to incoming enquiries (primarily via email).

Conducting regular client meetings (online or onsite) to understand their needs, address concerns, and align on project progress and deliverables.

Proactively following up on client requests and ensuring timely, effective communication.

Providing logistics and customer service support tailored to clients' unique requirements.

Monitoring and assisting in the coordination of interstate transport.

Building and maintaining relationships with transport suppliers to ensure reliable service delivery for clients.

Delivering both onsite and online training sessions to ensure clients are fully equipped to use our systems and processes.

Supporting client retention and satisfaction through dedicated hypercare phases.

Working closely with our Sales & Operations teams to ensure a smooth handover from onboarding to ongoing account management.

Demonstrate strong client-facing skills to enable effective communication and seamless project delivery.

Performing additional activities as outlined in a detailed position description.

Work Schedule: Monday to Friday.

Full Time - 40 hours per week.

What We Are Looking For
To succeed in this role, you should:

Enjoy working in a team environment.

Be clear and articulate, especially in written communication.

Demonstrate strong client-facing skills.

Have a solid commitment to providing high levels of client satisfaction.

Be competent in Microsoft Office Suite.

Possess good problem-solving skills.

Have a valid driver's licence.