MAYDAY Recruitment is excited to partner with an Australian Leader in the Medical Field. We invite you to become a vital part of a dynamic Customer Care Team, driving excellence and innovation.

As a Customer Care Coordinator you will provide support and guidance to customers through inbound and outbound communication channels, via email, phone and SMS.

What’s in it for you?

• 12 month fixed term contract
• $65,000.00 + super + bonus
• Offices located in Bowen Hills, Brisbane
• Flexibility to work from home up to 2 days per week
• Opportunity to work alongside a fantastic leader and supportive team members who will foster your professional growth
• Be a crucial part of the team, contributing significantly to the success and growth of the organisation

The Role:

• Deliver exceptional support and guidance to customers via phone, email, and other channels
• Respond promptly and efficiently to all customer enquiries
• Provide proactive solutions and expert advice to enhance customer satisfaction
• Accurately log enquiries, transactions, and process sales orders using CRM systems (SAP & Zendesk) in line with KPIs
• Manage transactions end-to-end, ensuring timely and precise revenue recognition
• Coordinate with the warehouse to meet shipping deadlines and customer expectations
• Follow up diligently on all outstanding invoices
• Manage daily release of backorders within SAP
• Foster strong collaboration across operational departments
• Maintain accurate records in line with Quality SOP standards
• Ensure all activities comply with OHS policies

The Ideal Candidate:

• Meticulous attention to detail
• Excellent written and verbal communication skills
• Strong understanding of supply chain and order management systems (SAP preferred)
• Ability to multitask and maintain accuracy in a fast-paced environment
• Tech-savvy, with experience in SAP and Zendesk highly regarded

If this sounds like the next step in your career, apply today.