Be the Voice of Australia’s #1 Solar Company

If you’re a highly organised communicator who loves chatting with people and keeping things running smoothly behind the scenes, then this could be the perfect next step in your career.

We’re looking for a passionate, phone-savvy customer support professional with a background in administration, call centres, or scheduling. This is ideal for someone who’s great with people and thrives in a fast-paced, performance-based team.

About RESINC Solar

RESINC Solar is Australia’s #1 Most Popular Solar Retailer, known for delivering exceptional customer service and high-quality solar solutions. Since 2016, our mission has been to help Australians reduce energy costs while creating a sustainable future.

Our call centre and customer experience teams are vital to that mission — and we're now looking for a key new team member to join us in our Brisbane metro office.

About the Role

As a Customer Engagement & Scheduling Specialist, you’ll be part of our Confirmation Team, responsible for ensuring all booked appointments are confirmed, prepared, and supported. You’ll speak with warm customers who have already booked a solar consultation and help make their experience as smooth and valuable as possible.

This is a full-time, Monday to Friday role, based in Brisbane.

What You’ll Do:

Confirm upcoming solar appointments via phone (no cold calling!)

Follow a proven call script with great energy and genuine tone

Answer initial customer questions and explain next steps

Rebook or adjust appointments as needed based on customer needs

Manage inbox communications (email and SMS) related to bookings

Upload utility bills and ensure documentation is ready for solar assessments

Update CRM records and maintain accurate scheduling for our solar team

What We’re Looking For:

Experience in administration, scheduling, or customer service (call centre preferred)

Confident, clear, and personable communicator over the phone

Tech-comfortable with CRMs and customer management tools

Highly organised with strong attention to detail

Team player with a positive attitude and goal-oriented mindset

Passionate about customer experience and continuous improvement

Why You’ll Love Working at RESINC:

Base salary + generous bonuses based on performance

Supportive culture with weekly team meetings and coaching

Growth opportunities into leadership or customer success roles

Make a real impact in sustainability and local communities

Ready to Apply?

Click “Apply Now” to submit your resume via SEEK.

To help us get to know you better, please also send a short 1–2 minute video introducing yourself to [email protected].
In your video, let us know:

WHO you are

WHY this role caught your eye

WHAT makes you a great fit for the RESINC team

We’re reviewing applications as they come in and interviewing strong candidates quickly – so don’t wait!