About Us:

This organisation is a trusted leader in innovative packaging solutions, committed to delivering excellence through quality products, outstanding customer service, and sustainable practices. With a strong reputation in the industry and a passion for innovation, they partner with some of Australia's most prominent brands to bring their packaging visions to life.

The Opportunity:

We’re seeking a dynamic and driven Key Account Manager to join our high-performing team. You will play a critical role as the primary point of contact for our valued clients, ensuring long-term satisfaction and driving new business opportunities. Based in Sydney, you’ll manage key accounts across NSW and VIC, with regular travel to service strategic clients in Victoria and occasional trips to Queensland.

What You’ll Be Doing:

Client Relationship Management

Build and maintain strong, trusted partnerships with key clients

Understand and anticipate customer needs, delivering tailored packaging solutions

Manage expectations and work closely with internal teams for demand planning

Sales & Business Development

Grow revenue through upselling and identifying new business opportunities

Conduct regular client meetings and present compelling packaging proposals

Negotiate contracts with a focus on value for both client and company

Product Knowledge & Consultation

Provide expert advice on our full range of packaging products and innovations

Stay ahead of market and industry trends to give your clients a competitive edge

Order & Forecast Management

Oversee rolling 12-month customer forecasts and work with production and supply chain teams

Ensure delivery timelines, product quality, and order volumes are consistently met

Customer Service & Issue Resolution

Respond quickly to concerns and resolve issues effectively

Strengthen client loyalty by exceeding expectations

Account Growth & Retention

Develop and implement strategies to grow existing accounts

Drive implementation of price movements and upsell opportunities

Monitor account performance and ensure KPI achievement

Internal Collaboration & Reporting

Liaise with cross-functional teams including Pre-Press, Technical, Supply Chain & Logistics

Provide regular reporting on client activity, sales performance, and market insights

Track slow-moving stock and ensure alignment with financial and operational goals

What We’re Looking For:

Proven experience in a Key Account Management or B2B sales role

Background in packaging or manufacturing preferred

Strong negotiation, presentation, and communication skills

Strategic thinker with a knack for problem-solving and client-focused solutions

Proficient in Microsoft Office and CRM systems

Willingness to travel interstate (overnight travel required)

Why Work With Us?

Work for a reputable, growing business that values innovation

Supportive, team-oriented culture

Opportunity to make a tangible impact with high-profile clients

Competitive salary + tools of trade + travel opportunities

Ready to make your mark in the packaging world?

Apply today and help shape how some of Australia’s biggest brands are packaged for success.