JOB PURPOSE AND SCOPE

If you’re fluent in Mandarin and want to combine customer service with leasing administration in a dynamic, brand new student accommodation building in Melbourne CBD this one’s for you!

In this fast-paced role based within the property, you’ll spend 50% of your time managing our China specific leasing channel and the other 50% supporting our broader leasing efforts. You’ll be a key member of The Switch Leasing Team, ensuring a high standard of service, seamless operations, and consistent communication with both agents and residents. This is a critical role with strong growth potential, perfect for someone who enjoys admin, customer service, and engaging with international stakeholders. Key points:

• Fluency in Mandarin and English is essential

• Strong admin focus and communication skills required

• Full time role (38 hours per week), Monday to Friday

• 8-hour shifts between 12pm and 8pm to support the time difference with China

• Looking to hire ASAP — don’t delay your application!

WHY JOIN THE SWITCH?

• Superannuation of 12%

• Free gym membership & access to free fitness classes

• Financial wellbeing benefits through Employment Hero Work

• Membership to Sonder (24/7 personal safety, medical and mental health support, all through one app)

• Free and confidential wellbeing support via EAP

• Work in a brand-new, state-of-the-art student accommodation property in Melbourne CBD

• Join a thriving team aligned on clear goals — we work hard and enjoy ourselves

• Huge career development and growth opportunities as we expand

ABOUT THE SWITCH

The Switch is reimagining what student living looks like, building vibrant communities where residents can connect, grow, and enjoy an all-inclusive lifestyle. Located at 198 A’Beckett St in the heart of Melbourne, our 28-storey property opened in February 2023 and is home to 650 students. From rooftop terraces to games rooms, theatres, and creative spaces, The Switch is designed to feel like home, with a twist.

With properties also in Sydney, Adelaide, and Perth, we’re part of a national movement of progressive accommodation that blends tech, wellness, culture, and convenience.

JOB RESPONSIBILITIES

China Channel Leasing (approx. 50% of your time)
Manage all Chinese agent relationships via WeChat and email, including responding to enquiries, sharing daily availability updates during peak periods, processing applications, and following up on payments and contracts. Action booking amendments or cancellations, track performance against targets, support livestreams, assist with tours, and commission reconciliations.

General Leasing (approx. 50% of your time)
Support overall leasing operations including managing inboxes, processing bookings, tenancy takeovers, room moves, and CRM updates. Lead property tours, coordinate resident check-ins, moderate agent WhatsApp groups, and provide high-quality frontline service and admin support.

SKILLS / EXPERIENCE AND QUALIFICATIONS

• Mandarin and English fluency is essential

• Prior experience in leasing, customer service or student accommodation preferred but not essential

• Must enjoy a mix of admin and frontline interaction

• Strong attention to detail and task ownership

• Ability to manage multiple priorities in a fast-paced environment

• Familiarity with tools such as CRMs, social media, and chat platforms like WeChat and WhatsApp

• Excellent written and verbal communication skills in both English and Mandarin

• Process-driven with strong organisational skills

• Comfortable with technology and digital platforms

• Experience working with Gen Z is a plus

ABOUT YOU

• Have a positive mindset and a “get it done” attitude

• Exhibit flexibility and willingness to learn

• Confident communicating in both Mandarin and English

• Enjoy working in a multicultural, fast-paced environment

• Excited by innovation and open to trying new systems and approaches

• Proactive, flexible and open to feedback

• Tech-savvy and solution-focused

NEXT STEPS FOR THE APPLICATION PROCESS

• Submit your CV and COVER LETTER through SEEK

• Looking to hire immediately — applications assessed as received

• Applications close Wednesday 9th July at 4pm.