Key Responsibilities (include but are not limited to):

Conduct quality audit inspections and assess systems, data, and documentation.

Identify discrepancies and high-risk areas to ensure compliance with company standards.

Recommend and support corrective actions to address non-compliance.

Liaise with users and management to promote adherence to ICT standards and procedures.

Diagnose and resolve system issues across software, hardware, and network infrastructure.

Provide training and technical support on application software and operational procedures.

Troubleshoot and support desktops, email, databases, printers, and operating systems.

Identify and diagnose errors in systems and code using structured testing protocols.

Perform systems architecture reviews and recommend hardware/software strategies.

Maintain and develop technical documentation for ICT systems and procedures.

Required Qualifications and Skills:

Bachelor’s degree in information technology, Computer Science, or a related field.

Minimum of 2 years of relevant experience in ICT support or a similar role.

Strong problem-solving and analytical skills

Excellent communication and interpersonal abilities

Hands-on experience with diagnosing and resolving technical issues

Proficiency in IT systems auditing, troubleshooting, and documentation

Ability to provide end-user support and training effectively

If this sounds like you, please apply. Please note that only short-listed candidates will be contacted, and your application will be treated confidentially.