Benefits!

Onsite opportunity in Geelong starting end of July 2025

Above award hourly rate of $42.71 per hour + super

Great career move for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)

Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands!

Our Client:

Are you passionate about making a real difference in people’s lives? Do you want to be part of a dynamic, community-focused organisation that’s leading the way in healthcare solutions?

Our client has earned a strong reputation as a not-for-profit health insurer that puts people first. Rooted in Geelong, they stay true to their community values, ensuring members receive tailored support and exceptional service. Innovation, care, and integrity are more than words – they’re the foundation of everything they do.

Your Next Role:

4 month temp contract

Mon-Fri 8.30-5pm onsite in a modern and bright office (consistent full time hours each week)

Inbound contact centre role assisting existing member inquiries related to their Health Insurance policy

Multi-channel customer service across phone, email and live-chat

Problem solving both straightforward and complex customer queries often in vulnerable situations

Applying empathy and active listening in order to provide an exceptional member experience

Training Programme:

4-6 week training programme to get you set up in the role

Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role

Supportive and bubbly team environment

What You Need:

AU or NZ Citizenship or Permanent Residency

Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)

Confidence in working with numbers and maths

Full-time availability across Mon- Fri

Happy to work onsite in the Geelong office

Can do attitude and resilience

Exceptional communication skills both verbally and written

Double Vaccination is requirement of this employer

What is Weploy?

Weploy is an award-winning, tech-powered, customer service-focused staffing solution that connects top-tier talent with dynamic opportunities. Our community of "Weployees" is vetted, experienced, and always ready to support our clients. We’re more than just a staffing solution; we're transforming the customer service industry with an innovative and seamless approach, all driven by our in-house technology.

We’re looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong.

What Next?

Apply now and kick start your Weploy journey with one of our dedicated Talent team members!