Are you passionate about creating magical moments and delivering unforgettable experiences?

Are you a people-first leader with a love of customer engagement and the drive to succeed in a fast-paced, hands-on role across multiple sites?

Do you thrive in dynamic environment, where teamwork & fun are integral to your team’s success?

We are looking for experienced, values-driven leaders to support and guide our Christmas Experience teams across multiple locations.

The offer:

As a Multi-Site Activation Leader in the Northern Melbourne Region, you play a pivotal role in making our vision of creating magical Santa experiences come to life — not just in one location, but across a region.

You will mentor leaders, solve problems, ensure consistency, and bring our company values to life in every interaction — with customers, team members, and shopping centre partners on a seasonal contract from August through to December, throughout the Christmas campaign period.

In a creative, high-energy environment where your contribution is recognised – and where fun and purpose go hand in hand – you will be supported to lead with a people-first mindset, helping us create lasting magical memories for every Santa visitor.

What You’ll Do:

· Lead and support a group of Christmas Experience Leads and their on-set teams

· Ensure each location is delivering an exceptional, high-quality Santa experience

· Coach and develop team leaders to manage people, performance, and set operations

· Oversee photography standards, retail presentation, and sales performance

· Be the go-to for operational support, escalations, and Centre relationship management

· Monitor staffing, rosters, compliance, and performance targets across your region

· Live and lead by our values — and help others do the same

Your skills:

You may have experience in customer service, retail, events or hospitality – but what matters most is your drive, attitude, and cultural fit. We’re especially looking for:

· A strong communicator who is a natural leader – you mentor, develop, and inspire others to step up

· You may have experience across multi-site retail, events, or hospitality

· You thrive in fast-moving, people-focused environments with the ability to multitask while staying calm under pressure.

· You are obsessed with quality and consistency – from photo standards to service delivery ensuring every interaction reflects our attention to detail.

· You are confident making decisions, solving problems, and building strong relationships, engaging with internal and external stakeholders to achieve organisational goals

· You love working with seasonal teams and understand how to lift morale and manage energy

· You will align deeply with our values and care about more than just the bottom line

Our Values (We don’t just talk them — we lead by them):

We are a team – We show up for each other and lift others up

We are people-first – We lead with empathy, always

We are led by care – We create safe, supportive spaces everywhere we go

We are playful with purpose – We bring joy, even on the busiest days

We are driven by progress – We look for ways to make every season smoother

We are obsessed with quality – From operations to imagery, every detail matters

We are all substance, no spin – We keep it real with our people and partners

If you are ready to lead the Magic, we can offer you:

A leadership role with autonomy, meaning, and heart

The chance to make a real difference across multiple locations

Work closely with high-performing teams and help them grow

Training, tools, and support from Head Office

A high-energy seasonal role that’s as rewarding as it is dynamic

Potential for year-on-year return and future career growth

If you’re passionate about people, thrive in a fast-paced environment, and ready to help us deliver unforgettable experiences, exceptional quality, and joyful leadership across every Santa set in your region, we’d love to hear from you.

Please submit your resume, highlighting your relevant experience and why you are a great fit for this role.

Note that a valid driver’s licence & access to a reliable vehicle is required for travel within your assigned area.

Working Holiday Visa holders are encouraged to apply.

Visit www.scenetobelieve.com.au to learn more. For further questions, please get in touch via [email protected].

Note: Only shortlisted candidates will be contacted