The ANMF (SA Branch) is seeking a dedicated and experienced Membership Administration & Payments Officer to join our team in a part-time, ongoing capacity.

This position is based on 25 hours per week, worked across four days – Monday, Tuesday, Wednesday, and Friday. We offer flexibility in start and finish times, supporting a healthy work-life balance for the right candidate.

In this position, you will engage directly with ANMF (SA Branch) members responding to a wide range of enquiries related to membership fees, benefits, professional development, and workplace representation.

Reporting to the Team Leader – Membership and Enrolment, you will be part of a friendly, supportive and collaborative team, working closely with the Executive and Marketing teams. Your ability to build rapport with Members and provide accurate, efficient support will be key to your success in this role.

This opportunity offers a dynamic, people-focused work environment where your contributions will directly support the union’s engagement, advocacy, and professional development initiatives.

Key Responsibilities:

Provide high-quality support to ANMF (SA Branch) Members by handling inquiries, processing Member applications, and resolving payment issues.

Process membership applications, changes, and renewals.

Accurately record and maintain membership data within the iMIS database.

Review, verify, and reconcile membership payment transactions to ensure accuracy and compliance.

Ensure timely and compliant processing of membership tasks in accordance with established procedures.

Maintain confidentiality and integrity when handling Member records and sensitive information.

Identify and resolve payment discrepancies in coordination with relevant internal teams.

Support membership growth and retention through proactive engagement and promotion of ANMF (SA Branch) services.

Contribute to internal team meetings and planning activities, and perform additional duties as required in line with organisational goals.

About You:

We’re seeking a caring, approachable, and enthusiastic individual who brings:

Experience in a membership support role or within a payments-related environment.

Strong customer service skills, with demonstrated ability to manage enquiries both over the phone and in person.

Proven experience in delivering high-quality administrative support and applying sound administrative practices.

Excellent verbal and written communication skills, with a clear focus on delivering a positive member experience.

Demonstrated flexibility, a proactive approach to learning, and a genuine commitment to helping and supporting Members.

Proficient in computer systems, including the Microsoft Office Suite and membership or database platforms.

Ability to work independently and collaboratively within defined organisational frameworks.

Demonstrated accuracy, efficiency, and attention to detail in data entry and record management.

Strong commitment to professionalism and high-quality outcomes that support the recruitment and retention of Members and Students.

Knowledge of iMIS membership database is highly desirable, but not essential.

Holds, or is willing to obtain, a current DHS Employment Probity Clearance and Working with Children Check (WWCC).

About Us:

The Australian Nursing and Midwifery Federation (SA Branch) represents over 25,000 Nurses, Midwives, and Personal Care Workers, advocating for positive outcomes at all levels for over a century.

Our Australian Nursing and Midwifery Education Centre (ANMEC), an award-winning RTO, delivers high-quality training with strong student support and flexible learning.

We also operate Union Legal SA, offering legal services, and we support the Rosemary Bryant Foundation, funding Nursing and Midwifery research.

Our Culture and Why You’ll Love Working with Us:

At the Australian Nursing and Midwifery Federation (SA Branch), we are committed to making a meaningful impact on our members and the healthcare workforce. We foster a collaborative, supportive team environment where every role contributes to shaping a positive and dynamic workforce. We prioritise people, wellbeing, and a culture of unity, respect, and excellence. Join a passionate, friendly team, where you’ll have the opportunity to take ownership, embrace responsibility, and experience fulfilment in your work.

Why Join Us?

Paid Professional Development Allowance – Invest in your growth and development

Additional Personal Leave days each year - Because your wellbeing matters

Paid Office Shutdown between Christmas and New Years – Enjoy extra time off without dipping into your Annual Leave

17.5% Leave Loading (capped) – Extra financial support when you take annual leave

Flexible working arrangements – Balance work and life with ease

Active Employee Assistance program (EAP) – Access professional support when you need it

Free onsite parking – Hassle free access to work

Paid Parental Leave - Support when it matters most, with paid time off to care for your growing family.

Extra superannuation benefits (after 6 months) - Boost your future with increased employer superannuation contributions

The Membership Administration & Payments Officer position is offered as a permanent part-time position, classified in the ASO2 range in accordance with the ANMF (SA Branch) Employees Agreement. Flexible work arrangements and an attractive salary package is available for the right candidate and will be based on experience and skills.

This role offers an excellent opportunity for individuals with strong clerical or administrative experience, a background in customer and or member service environments, or those seeking to broaden their career in membership engagement and support a dynamic and purpose-driven organisation.

Further information and a job description can be obtained from the ANMF (SA Branch) website: https://www.anmfsa.org.au

For questions or enquiries about this role please email [email protected]

How to Apply:

If this sounds like the role for you then we would love to hear from you! Please submit your updated CV along with a cover letter that highlights your skills and explains why you would be an ideal candidate for the role. Applications, including your cover letter and resume, should be addressed to Kelly Klaer - Head of People, Culture & Safety, and can be lodged via the SEEK application Link.

Applications close: COB: Friday 4 July 2025

ANMFSA is proud to be an Equal Employment Opportunity employer that is committed to providing a working environment that embraces diversity and inclusion. We are committed to building a workforce that is inclusive of and reflects the communities in which we live and work. Aboriginal and Torres Strait Islanders and members of culturally and linguistically diverse communities are encouraged to apply.