Role Purpose 🏆

We're looking for a top notch Broker Support Officer to join our awesome office team! This is a client facing role; you will be the lynchpin between our 5 finance specialists, 2 x loan processors and all our clients. You will be assisting our finance specialists to ensure the client’s journey from the initial finance appointment through to settlement and beyond is efficient and enjoyable.

We are one of Australia's best Real Estate & Investment companies helping our clients achieve wealth through property! 🏡 We love what we do, we have fun doing it, and we're looking for someone with a positive can do attitude who loves being a Broker Support Officer, to join our team.

Job Details and Responsibilities:

Operational

• Support multiple Mortgage Brokers with their submissions
• Provide relevant information to the Mortgage Brokers in preparation for their appointments with clients. This may include completing a serviceability calculator, providing CCR reports, initial proposals and anything else to assist in the meeting
• Collect information and documents from the clients required to complete loan applications
• Provide valuation intel and to assist with ordering and tracking relevant valuations as advised by the Finance Specialist
• Work in collaboration with the Loan Processors and Mortgage Brokers to ensure they have all documents they require from the client prior to and post submission
• Facilitate referrals between clients and external parties to meet compliance obligations
• Complete settlement gifts, review requests and network referrals during the process
• Maintain and update all client databases and document storage platforms to ensure consistency across the board with all departments
• Provide and conduct regular workflow updates to each Finance Specialist and Loan Processor
• Tracking and reporting of key business metrics relevant to the department and industry on a regular basis
• Identify and alert any operation gaps, opportunities for improvement and growth by creating and implementing policies and procedures relevant to the role
• Nurture ‘settled’ client database by regular follow-ups at a minimum of bi-annually
• Work closely with and cross-refer clients to other departments / professionals to meet their requirements including Acquisitions, Contracts Administration, Property Management, Accounting, Insurance and Solicitors
• Work closely with Client Care Services in engaging previous settled buyers
• Delighting clients with friendly and responsive customer service
• Ad hoc duties as required within the scope of your role and abilities

Professional Attributes

• Knowledge / Experience in Finance or Mortgage Broking preferred (**Individuals currently studying to become a Broker or individuals who have an interest in pursuing this avenue are also encouraged to apply)
• Experience with residential property loans high desired
• Great attention to detail, and ability to work with highly detailed sensitive information ensuring applications are correct the first time around
• Positive, can do attitude with an ability to think outside the box! 😊

About Us

www.reif.com.au

REIF is an exclusive finance and property group helping others achieve the dream of owning and building wealth through property.

We consist of a specialised team nationally who assist clients from First Homeowners to Savvy Investors.

We specialise in refinances, purchases, construction, SMSF, and everything in between within the residential market and we support all clients in the property purchase and investment space from start to finish and beyond!

We have a multi-national client base, access to off the plan and new construction nationally through our strong base of builders, and work with a panel of over 35 lenders.

The REIF team has been extremely successful in achievements and has been finalists and award winners across multiple platforms.

• AMA Australian Brokerage of the year – Diversification
• AMA Young gun of the Year
• Australian Small Business Champion – Business of the decade
• Australian Small Business Champion – Entrepreneur of the year
• Australian Small Business Champion – Growth award
• Better Business Awards – Best Independent Office
• Better Business Awards – Newcomer of the year x 2
• National Mortgage Brokers – Top 11 Brokerages Nationally
• Better Business Awards - Wellness Advocate of the Year
• Better Business Awards - Best Branded Office
• Better Business Awards - Best Customer Service
• Better Business Awards - Best Finance Broker
• Better Business Awards - Mentor of the Year
• Women in Finance - Executive Assistant of the Year
• AFR - Best Places to Work

How we will support YOU!

• On the job training and development provided within reason
• An incredibly supportive team environment, always helping each other
• A positive and fun place to work with no 2 days the same
• Leadership that believes in you, and supports you on your growth journey
• A team that welcomes you as one of their own into the REIF Family

If you are an outgoing, and hardworking individual who is looking for a dynamic and engaging work environment where you can make a real difference, then we would love to meet you!

Salary - $70K - $75K + Super (depending on relevant experience)

Please submit your application in a PDF format

(Direct phone calls or emails to the company in relation any recruitment applications will not be accepted, please submit your resume via Seek and we will be in contact.)