About the Role

As our Bookings Coordinator, you’ll be the key link between our participants, support workers, and service delivery team. Your role is to ensure that all shifts are scheduled efficiently and appropriately, with a strong focus on the individual needs of each participant — particularly those under Child Protection and NDIS plans.

This role requires someone who is highly organised, a great communicator, and capable of working in a fast-paced and dynamic environment.

Key Responsibilities

Coordinate and manage daily and weekly rosters for participants receiving NDIS and Child Protection supports

Match support workers to participants based on compatibility, skills, and participant needs

Respond quickly to last-minute shift changes, cancellations, or emergencies

Liaise with case managers, guardians, families, and support workers to ensure clear communication and support continuity

Maintain accurate scheduling records and documentation

Ensure all bookings meet compliance and safeguarding requirements

Use scheduling software and systems to manage rosters effectively

Provide general administrative support to the service delivery team

Skills and Experience

Essential:

Experience in rostering or coordination in a disability, community services, or child protection setting

Understanding of the NDIS and/ or Child Protection frameworks

Excellent time management and problem-solving skills

High level of attention to detail

Strong interpersonal and communication skills

Ability to remain calm under pressure and manage competing priorities

Proficient with rostering software and Microsoft Office