One of our cultural mindsets is authentic dialogue and authenticity; Bring your authentic self to work at Engineers Australia! We offer meaningful, purpose-driven work. Our people work to support the engineering profession that shapes the very world we live in. With more than 140,000 members, Engineers Australia is the voice of the profession, and we need you to help us drive mutual value for our members and industry partners.

About the role

As Coordinator within the Formal Learning team of the Professional Development function, you will play a key role in ensuring the effective and efficient delivery of Engineering Education Australia (EEA) products to clients. Your focus will be on delivering high-quality customer experiences through strong operational support and administration. This role is pivotal in maintaining smooth day-to-day operations and collaborating with internal and external stakeholders to support the successful delivery of learning products.

Location

Preferred locations: Melbourne, Sydney or Brisbane

In this role you will:

Work closely with internal and external stakeholders to enhance and improve processes that support the effective delivery of client education packages

Build and maintain strong relationships within the Member and Customer team, and across key business units such as EEA, Marketing, Digital & Technology, Business Growth, Member Services, and Finance

Coordinate the end-to-end delivery of education products by implementing best practice service standards, policies, and procedures; ensure high-quality customer service and maintain updated course materials in collaboration with relevant stakeholders

Manage operational reporting including expressions of interest, course registrations, and post-course feedback; ensure accurate and up-to-date data is maintained across relevant systems

Provide onboarding support and training to new team members as required, and contribute to wider Professional Development team initiatives and activities

Here’s what we’re looking for:

Brings a strong background in customer service, with experience in administration and/or education delivery, including process and procedure management

Comfortable managing multiple projects simultaneously while maintaining a high level of attention to detail and delivering outcomes efficiently

Confident in planning and execution, with well-developed computing and organisational skills

Builds strong relationships and credible networks with a wide range of internal and external stakeholders

Highly motivated, outcome-driven, and customer-focused, with a proactive and innovative approach to achieving results

*Please refer to the supporting documents to review the full success profile and measures of success on our careers website.

Why work for Engineers Australia?

People are at the heart of what we do and why we do it.

Enjoy competitive remuneration and salary packaging that recognises your expertise and contributions

Generous paid leave options including 15 days of Personal Leave and 3 days of Life Leave

Achieve a healthy work-life balance with hybrid working model, ensuring your personal well-being complements your professional fulfillment

Unlock career growth prospects, as we invest in you and provide avenues for advancement in EA.

A diverse, inclusive, and supportive team culture that supports you to lead and achieve.

Ready to apply?
Click ‘Apply Now’ to submit your cover letter and resume by 10th July 2025. This position is subject to both a National Police Check and Reference Check.

Diversity, inclusion and your privacy:
Engineers Australia embraces diversity, inclusion and belonging and are committed to building a team that represents the communities that we live in and creating a safe inclusive environment for our people. We are a flexible workplace, please talk to us about your flexible working needs during our recruitment process. Our commitment to inclusivity means that we will work with you to ensure that your experience with us is accessible and welcoming. If you need any reasonable accommodation to fully participate in the job application, interview process, or to perform essential functions of the role, please know that we are here to support you. Please feel free to reach out to our Talent Team at [email protected] , our dedicated point of contact for all accommodation-related matters. We welcome applications from everyone, including people with disabilities, mature age and young job seekers, members of the LGBTI+ community, Aboriginal and Torres Strait Islander people and other culturally diverse backgrounds.

At Engineers Australia, we believe that diversity and inclusion are essential for our success. We look forward to welcoming candidates from all backgrounds and providing necessary support where needed to ensure a level playing field for all applicants. Please visit Engineers Australia’s website to view our Privacy Policy in relation to the collection of candidate information: https://www.engineersaustralia.org.au/privacy-policy

Thank you for considering a career with us.