About Us

BYD Melbourne is leading the charge in Australia's electric vehicle revolution. As part of the Harmony Auto Group, one of the largest importers of premium and luxury EVs from China, we are proud to offer sustainable, high-performance vehicles in a dynamic, customer-first environment.

Job Description:

With rapid business growth and a strong momentum in the local market, you, being A Finance & Insurance (F&I) Specialist at BYD (a leading electric vehicle and clean energy company), play a crucial role in supporting sales by offering financial solutions, insurance products, and ensuring smooth transactions for customers.

This is an exciting opportunity for a motivated individual who is passionate about customer service, financial products, and building a long-term career in the automotive industry. Here’s what your role typically involves in a BYD working environment every day:

Responsibilities

1. Customer Financing Solutions:

Assist customers in securing auto loans, leases, or other financing options.

Work with dealerships and BYD’s financing partners to secure competitive rates.

Explain loan terms, interest rates, and payment structures to customers.

2. Insurance Product Sales & Advice

Coordinate with insurance providers to ensure smooth policy issuance.

3. Compliance & Documentation

Ensure all financial and insurance transactions comply with BYD policies and local regulations.

Handle loan applications, credit checks, and contract processing.

Verify customer information (income, credit history, etc.) for financing approval.

4. Collaboration with Sales & Dealership Teams

Work closely with the BYD senior management team and sales staff to provide seamless F&I support.

Train sales teams on financing promotions and insurance offerings.

Attend sales meetings to align on targets and customer needs.

5. Customer Relationship Management

Build trust by transparently explaining financial terms and conditions

Resolve customer concerns regarding payments, claims, or contract issues.

Follow up with customers pre- and post-sale for refinancing or additional services.

6. Data & Reporting

Maintain accurate records of financing and insurance transactions.

Track key performance metrics (approval rates, penetration rates, etc.).

Report to BYD senior management on F&I performance, dealership principal and market trends.

7. Staying Updated on BYD Products & Policies

Keep up with BYD’s latest EV models, warranties, and financing promotions.

Understand government incentives (e.g., EV tax credits, subsidies) to advise customers.

Key Skills for Success at BYD:

Must be a TEAM PLAYER

5+ years of experience in the automotive finance industry (highly preferred), preferably in an operational, product and/or sales role.

Strong understanding of finance product drivers, profitability and delivery channels

Proven analytical and project management skills

Proven exposure partnering with senior management within a highly regulated environment

Solid understanding of the Toyota Way and TFA business practices

Excellent presentation and communication skills and the ability to tailor presentations according to the needs and varying levels of understanding of different audiences

Strong interpersonal skills and ability to influence people

Why Join Us?

✅ Be part of a premium EV brand that’s transforming the market

✅ A modern, high-energy showroom environment

✅ Opportunities for internal promotion into Business Manager roles

✅ Work with a high-performing and supportive team

✅ Competitive remuneration package + training allowance

📧 Interested? Apply now or contact [email protected] for more information.