Are you a compassionate, service-driven professional looking to make a real impact in the lives of others? We are seeking a dedicated individual to join one of Australia’s leading financial institutions and support customers through challenging times.

• Commencing in mid-late 2025
• Full-time position | Rostered Mon–Sat between 8am–8pm
• Comprehensive training and ongoing development
• Southern Adelaide location | Onsite parking and public transport access

YOU | You’re a natural problem solver and a clear, empathetic communicator who takes pride in helping others. You bring a calm, supportive presence to every customer interaction, backed by your resilience and attention to detail. You may have experience supporting clients during difficult circumstances—such as processing insurance claims, managing recoveries, or assisting with financial matters—and are confident navigating sensitive conversations with care. Your background may include:

• Customer support experience in insurance, financial services, or recovery-related roles
• Strong interpersonal skills and a genuine ability to connect with people
• High emotional intelligence and professionalism when handling complex or emotional situations
• Multitasking and managing high volumes of work while maintaining attention to detail
• Comfort working across multiple computer systems and digital platforms
• Flexibility to adapt to evolving systems, processes, and customer needs
• A strong eye for detail and commitment to delivering accurate, timely outcomes

THE ROLE | You’ll work closely with individuals seeking financial support, guiding them through available options and helping them feel understood and empowered. Each day brings an opportunity to make a real difference through thoughtful conversations and practical solutions. Your responsibilities will include:

• Managing incoming and follow-up customer communications related to financial assistance
• Applying empathy and sound judgment to support customers experiencing hardship
• Working collaboratively with internal teams to ensure a consistent and compassionate service experience
• Navigating multiple systems efficiently while delivering seamless customer interactions
• Contributing to continuous improvement by identifying opportunities to enhance the customer journey

THE CLIENT | You will be joining one of Australia’s most respected financial institutions—an organisation that values care, inclusion, and people-first service. Known for its supportive environment and strong commitment to staff development, it offers extensive training, career growth opportunities, and a workplace culture built on trust, collaboration, and community impact.

Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team.

TR3 RECRUITMENT | We are a boutique firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust.

This one not for you? Find other opportunities or info about our referral rewards at tr3recruitment.com.au or on our social channels.

TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.