🚀 Join the PACK & SEND Gepps Cross Team!

Customer Support Representative / Warehouse Assistant (Part-Time Casual)

Are you ready to work with one of the most respected names in logistics?

PACK & SEND is a trusted leader in parcel, freight, and eCommerce logistics, with over 130 Retail Service Centres across Australia, New Zealand, and the UK.

As we continue to grow, our Gepps Cross Logistics Service Centre is seeking a motivated and reliable Customer Support Representative / Warehouse Assistant (Part-Time Casual) to support the day-to-day operations—both at the front counter and in the warehouse.

If you're passionate about delivering top-notch customer service, solving problems, and working in a friendly, team-driven environment, we’d love to hear from you!

About the Role
Join our growing team at PACK & SEND Gepps Cross as a Customer Support & Warehouse Assistant. This dynamic role offers the perfect mix of customer interaction and hands-on warehouse work. You’ll be working Monday to Friday, 9:30am to 2:30pm — ideal for those seeking work-life balance with consistent daytime hours.

Key Responsibilities

Front Counter Duties:

Assist walk-in customers in a friendly and professional manner

Price up jobs, provide quotes, and process payments

Answer phone calls and respond to customer emails

Manage enquiries from initial contact through to completion

Warehouse Duties:

Receive, pack, and dispatch freight

Operate a forklift (LF license required)

Conduct pre-start checks on forklifts and vehicles

Organise stock and maintain a clean workspace

Liaise with couriers and logistics partners

About You
To succeed in this role, you will bring:

A current and valid Driver’s License

A current Forklift License (LF)

Excellent customer service and communication skills

Competency with Microsoft Office and general systems

Strong problem-solving and time management skills

The ability to work independently and as part of a team

Physical fitness and a positive, can-do attitude

A desire to grow, learn, and contribute to a supportive, fast-paced team
Mature-aged applicants are strongly encouraged to apply.