Sales and Service representative

Customer Service and Sales Representative
Position: Customer Service and Sales Representative
Location: Marsden Park
Salary: $70,000 base + Uncapped Commission (OTE $100,000 - $120,000)
Working hours: Sunday - Thursday (9-5 weekdays and 9-4 weekends), Friday and Saturday off

Are you a sales superstar with a passion for luxury wellness products? Join our dynamic team at a leading manufacturer of high-end wellness products.
We are looking for a proactive and enthusiastic Customer Service and Sales Representative to drive sales and deliver exceptional customer experiences across multiple channels.

Job Purpose:
As a Customer Service and Sales Representative, you will actively promote, sell, and quote to customers via instore, online, phone, and email channels. Your role will involve providing top-notch customer service, following up on enquiries, and gathering valuable feedback, all while adhering to our best practices and processes.

About the role:

• Engage and convert: Utilise your sales skills and product knowledge to captivate customers in the showroom and through various channels (online, instore, phone, email).
• Customer delight: Deliver high-level customer service, providing accurate information and maintaining a thorough understanding of the finance application process.
• Follow through: Promptly and accurately follow up on quotes and sales enquiries.
• Efficient handling: Manage phone sales and respond to sales emails and enquiries with efficiency.
• Post-sales support: Assist with post-sales enquiries to ensure customer satisfaction.
• Event participation: Represent the company at home shows and events as needed.

What you need:

• Sales excellence: Demonstrated ability to drive sales and achieve targets.
• Process adherence: Ability to follow process and system best practices.
• Customer-centric: Friendly, helpful, and able to make customers feel informed and valued.
• Communication skills: Excellent command of the English language, both written and oral.
• Service-oriented: Consistently deliver high-level customer service.
• Phone proficiency: Excellent phone manner.

Why Join Us? At our luxury wellness product company, you'll be part of a collaborative, customer-focused team where your skills and dedication will be valued and rewarded. With a competitive base salary and uncapped commission, your earning potential is in your hands. Apply now to make a difference and grow with us!