Are you a results-driven leader with a knack for optimizing operations and a passion for strategic growth? This Plumbing company is on the lookout for a dynamic Business Manager to play a pivotal role in their continued evolution. Collaborating closely with their Delivery and Commercial Performance Manager, you'll be at the heart of their day-to-day operations and instrumental in steering their future trajectory. This is an exciting opportunity to lead a high-performing support team, drive efficiency through innovative solutions, and actively contribute to their forward-thinking leadership group.

If you thrive on transforming systems and processes, excel at balancing big-picture strategy with meticulous execution, and are eager to make a tangible impact in a rapidly growing business, then we want to connect with you!

As the Business Manager, you'll be a key driver of operational excellence and strategic growth across a diverse range of functions:

• Co-manage end-to-end business operations by championing a culture of continuous improvement and high-performance.
• Provide hands-on leadership and mentorship to their dedicated office support team, including schedulers, outsourced bookkeeper, and administrative staff.
• Facilitate and lead weekly Toolbox and Leadership meetings, ensuring accountability, driving key initiatives, and tracking follow-through.
• Oversee the intricate daily scheduling of the plumbing team. This is a critical function, encompassing direct scheduling involvement, supervision of the scheduler, real-time monitoring of field staff, and strategic prioritization to optimize client satisfaction and business utilization.

• Partner with outsourced bookkeeping team to ensure impeccable, timely invoicing and proactive management of accounts receivable, optimizing cash flow.
• Review and approve payroll, meticulously managing overtime, time in lieu (TIL), and comprehensive leave planning.
• Develop and deliver insightful financial and operational reports (weekly, monthly, quarterly), providing data-driven analysis and actionable insights to inform strategic decisions.

• Cultivate and maintain robust relationships with key clients, expertly managing escalated service issues and consistently exceeding key performance indicators (KPIs).
• Oversee all aspects of subcontractor engagement, including compliance verification, approvals, and efficient purchase order management.

• Lead proactive resource planning initiatives, including optimizing on-call rosters, strategically leveraging subcontractor partnerships, and comprehensive leave management.
• Oversee the efficient and compliant management of the fleet and equipment assets.
• Ensure robust safety management systems, meticulous reporting, and ongoing adherence to all regulatory compliance requirements.
• Streamline day-to-day office operations, fostering a productive and high-efficiency work environment.

• Champion all HR-related matters, from seamless staff inductions and tailored training plans to effective performance reviews and the setting of clear, business-aligned KPIs.
• Cultivate team development and morale through transparent communication, structured feedback mechanisms, and empathetic, proactive leadership.

• Actively contribute to business expansion through strategic networking and proactive opportunity development.
• Drive internal communication, facilitate valuable training programs, and strengthen team cohesion and engagement.
• Identify, champion, and implement cutting-edge system and process improvements that enhance scalability, operational efficiency, and future-proof the business.

• Strategic Leadership & Operational Oversight:
• Financial Stewardship & Insight:
• Client & Contractor Relationship Management:
• Planning, Compliance & Resource Optimisation:
• People & Culture Development:
• Growth Acceleration & Innovation:

About You:

You're a modern leader who brings:

• Proven, hands-on experience in operations, project, or business management, ideally within the plumbing, construction, maintenance, or trades-based sectors.
• Exceptional strategic planning, meticulous scheduling, and superior organizational skills, enabling seamless execution in a dynamic environment.
• A confident, approachable, and engaging communication style that fosters strong relationships with internal teams, clients, and external partners.
• Robust financial acumen, with practical experience in budgeting, insightful reporting, and end-to-end payroll processes.
• Tech-proficiency, demonstrated by advanced Excel skills and comprehensive experience with Microsoft 365.
• A track record of success using modern job management systems like AroFlo or similar platforms.
• Confidence and expertise in navigating compliance and Work Health and Safety (WHS) obligations.
• A collaborative and empowering leadership style, coupled with a pragmatic, solution-oriented approach.
• The ability to thrive in a fast-paced, collaborative team environment, maintaining composure and effectiveness under pressure.
• A practical, analytical mindset, with a genuine passion for problem-solving and continuously optimizing operational workflows.
• An innate drive to contribute to a growing business and a keen ambition to scale operations.

This is more than just a job; it's an opportunity to grow with a business that deeply values its people, prioritizes high-performance outcomes, and is committed to real-world impact. Are you ready to lead the charge?

Placing Heads. Your job is our business!