At Talk Health Therapy, we’re passionate about helping older Australians live healthier, more independent lives. As our Triage Officer, you’ll be the first point of contact for Commonwealth Home Support Programme (CHSP) Aged Care clients, ensuring they are connected with the right allied health therapy services.

This is a casual position, offering up to $40 per hour plus super! You’ll start working in-office at Redbank, with the opportunity to transition to work-from-home once you’re fully trained.

What’s On Offer

Up to $40 per hour, plus super!

Start in-office, then move to a hybrid or Work from Home arrangement once established.

Flexible hours to fit around your commitments.

Work in a dynamic, client-focused healthcare team.

Opportunity to gain experience in allied health & aged care.

What You’ll Be Doing

Serving as the first point of contact for CHSP clients, handling inquiries with professionalism and empathy.

Performing accurate data entry and maintaining client records in clinical software systems (Splose).

Managing and updating Excel spreadsheets to track client information and follow-ups.

Collaborating with the management team to ensure clients receive timely care.

Using Microsoft Outlook, SharePoint, and Slack for communication and task coordination.

Ensuring all client interactions maintain privacy and confidentiality.

Who You Are

You will:

hold a tertiary health care degree in nursing or allied health; or

are currently studying towards an allied health qualification or Certificate III or IV in Allied Health Assistance.

Experienced in customer service, with a strong focus on client satisfaction.

Tech-savvy and detail-oriented, able to handle data entry and record-keeping with accuracy.

Familiar with healthcare systems like Splose (or a fast learner willing to adapt).

Comfortable multitasking in a fast-paced environment.

A clear communicator, able to engage with clients, therapists, and internal teams effectively.

Previous experience in healthcare, aged care, or allied health administration is a plus.

Why Join Talk Health Therapy?

At Talk Health Therapy, we believe in supporting both our clients and our team. We offer:

A meaningful role where you make a difference in the lives of older Australians.

A supportive, dynamic team that values collaboration and efficiency.

A pathway into the healthcare industry, ideal for those looking to build experience in allied health or aged care.

The flexibility of a casual role, with the potential to transition into a permanent position.

If you’re a customer service professional with strong data skills, looking for a flexible, rewarding role in healthcare, we’d love to hear from you.