About the role

You’re a Customer Success pro ready to drive impact - join our generative AI SaaS startup in Sydney to transform workflows and grow your career. You thrive on helping enterprise teams succeed, building strong relationships, and turning cutting-edge tech into real-world results.

As our Customer Success Consultant, you’ll be the trusted partner for our top-tier clients, guiding them to achieve maximum value from our AI platform. This mid-level role is fully on-site, letting you collaborate closely with our team and customers to enhance mission-critical workflows and user journeys. Your work drives our mission to optimise core business processes with AI – when your clients win, we win!

What you’ll be doing

Full-time, 5 days onsite (Martin Place, Sydney). We iterate face-to-face to outpace competitors.

Championing onboarding, training, and ongoing success for enterprise users on our AI platform.

Enhancing mission-critical workflows and customer journeys for business users with our generative AI solutions.

Analysing usage data and client feedback to proactively improve the customer experience and showcase ROI.

Collaborating with product, engineering, and sales teams to advocate for customer needs and drive continuous improvement.

Driving account growth through renewals and upsells by building trust and aligning our solutions to customer goals.

What we’re looking for

Must-haves:

3+ years in Customer Success, Account Management, or a similar client-facing role (SaaS/B2B preferred).

Proven track record of driving customer adoption, satisfaction, and account growth with enterprise clients.

Exceptional communication and relationship-building skills with both technical and executive stakeholders.

Proactive problem-solver with a passion for innovation – you take initiative and thrive in a fast-paced environment.

Australian citizen or permanent resident (required) – we cannot sponsor work visas for this role.

Nice-to-haves:

Experience at a high-growth startup or in a rapidly evolving tech environment.

Familiarity with AI/ML, data analytics, or workflow automation tools.

Success in managing renewals, upsells, or sales targets as part of your role.

Relevant degree or certifications in business, technology, or project management.

What we offer

A$100K+ base salary plus Employee Share Option Plan (ESOP).

Your decisions power mission-critical AI workflows for tier-one clients.

ESOP after probation; top-up yearly for outsized impact.

Scale your career with us in AU & globally.

Ideas on Monday, prototypes by Friday — no red tape.

Inclusive, high-performance culture – we take our mission seriously, not ourselves (zero egos, diverse team).

Modern tech stack & continuous learning (work with Python, FastAPI, Next.js, TypeScript, MongoDB, Cosmos DB, LLMs on Azure).

Fast, transparent hiring process – expect a reply within 48 hours at each stage.

Our Tech Stack

Backend: Python, FastAPI

Databases & AI: MongoDB, Cosmos DB, vector & graph DBs

Cloud: Azure (everything)

Frontend: Next.js, TypeScript, PayloadCMS

About us

We’re a small but fast-growing generative AI SaaS company helping enterprise clients optimise core business workflows with cutting-edge AI. Our platform is already powering mission-critical operations for tier-one customers, and demand is growing fast. We have a dynamic, fun, and collaborative culture where everyone’s ideas turn into impact. Ready? If you’re excited to grow with us and make your mark, apply now – we’ll be in touch within 48 hours.