Casual Operational Officers – Room Service Call Centre

About the role

Mater Food Services currently has casual positions available for Operational Officers – Room Service Representatives. Candidates will be required to work on a 14-day roster and availability from Monday to Sunday, between the hours of 05:30 hours – 19:30 hours is essential.

The successful applicant will work to a rotating roster across 7 days of the week, with shifts rostered to meet the operational requirements of the department which provides service from 05:30 to 19:30, Monday to Sunday. The roster rotation will project shifts of both 4 hours and 8 hours duration with rotating RDO’s. The roster cycle is 11 fortnights.

The Operational Officer - Room Service Representative is the first point of contact between Patient and Food Services, responsible for all incoming meal service enquires and orders for patients.

Salary range: $31.24 - $33.68 per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

The key responsibilities of this role will include (but not be limited to):

• Accurately take patients orders by means of Phone, ensure that patient name, room number, UR (MRN) number, time and delivery timings are clearly registered utilising the operating system (CBORD) in preparation for production and delivery
• Follow established phone courtesy standards and scripting and actively promote partner food and beverage for approved groups using selling techniques
• To be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet. Verifies meal eligibility by comparing client information to food requirements and escalates any inconsistencies or concerns to Nutrition & Dietetics and/or the direct Supervisor
• Informs patients by explaining procedures; answering questions; providing information and recording accurate and safe menu choices into the computer operating system (CBORD)
• Provides bed side ordering by visiting patients that are unable to call to place their meal orders
• Learns and uses appropriate food and drink terminology and pronunciation, to enhance the patients dining experience. Becomes familiar with menu descriptions and drink lists in order to discuss items appropriately with patients and or representatives
• Greets patients appropriately when receiving room service orders, as per Mater Standards
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit
• Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on 10th June 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.