About this Opportunity

Continuing, Full-Time

Students Directorate

CQUniversity Rockhampton

Higher Education Worker Level 5

Total Remuneration $92,833 to $104,427 pa (including salary of $78,446 to $88,243 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

Join CQUniversity’s Student Directorate and help shape brighter futures for Indigenous students across Australia. As an Indigenous Student Advising Specialist, you'll play a central role in supporting students from their first enquiry through to graduation. Your expertise will help create culturally responsive, welcoming and empowering experiences for Aboriginal and Torres Strait Islander students.

We are seeking a strong communicator with a passion for student success to join our high-performing Student Service SPOT team. You’ll provide proactive support through phone, online and face-to-face channels, offering solutions-focused guidance every step of the student journey.

Be part of a university that celebrates culture, champions inclusion and empowers Indigenous voices. At CQUniversity, you won’t just support student journeys—you’ll help change lives.

Be Rewarded

Up to 5 days paid Indigenous Cultural or Ceremonial leave

17% superannuation (with the choice to join an award-winning superfund)

6 weeks annual leave (incl. Christmas and New Year closure)

10 days personal/sick leave, plus 5 days carer’s leave

7.25 hours engaged service leave

Fantastic professional and career development opportunities

Up to 26 weeks (six months) paid parental leave

Access to an Employee Assistance Program and Fitness Passport

Position Requirements

Excellent customer service skills and an understanding of the needs of a culturally diverse community.

Excellent communication and interpersonal skills with a demonstrated commitment to continuous improvement, innovation and learning.

Demonstrated knowledge and proficiency in the use of information systems, Microsoft software and customer relationship management systems.

Reconciliation and First Nations Peoples Employment

CQUniversity is committed to the improvement of employment outcomes for Aboriginal and Torres Strait Islander people. CQUniversity’s vision for reconciliation remains a more just and equitable Australia achieved through the self-determination of Aboriginal and Torres Strait Islander peoples, supported by a tertiary education sector that truly embraces their knowledges, leadership and strengths.

The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 105 of the Anti-Discrimination Act 1991 (Qld)

We continue to work towards achieving reconciliation – by not only incorporating and normalising Aboriginal and Torres Strait Islander cultures and perspectives within our everyday business, but also by promoting First Nations voices and contributions across our partners and stakeholders, and our wider communities.

Please see here for our Stretch Reconciliation Action Plan

Please see here for our First Nations Workforce Strategy 2020-2025

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Thursday, 03 July 2025
Job Requisition ID: 6153

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.