About this Opportunity

This position is only open to Aboriginal and/or Torres Strait Islander applicants.

Fixed-Term (until 31.12.2025), Full-Time

Students Directorate

CQUniversity Cairns

Higher Education Worker Level 5

Total Remuneration $92,833 to $104,427 pa (including salary of $78,446 to $88,243 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

CQUniversity is seeking a dedicated individual to provide support to Aboriginal and/or Torres Strait Islander students and help them achieve their academic goals. Join our dynamic Student Service team and embrace our SPOT philosophy and customer service culture (Solutions-focused, Personalised, One University, Trust).

In this role within CQUniversity’s multi-channel student service centre, you will provide exceptional support to our students through phone, electronic communications, and face-to-face interactions. Your strong customer service skills and well-developed interpersonal abilities will enable you to be a friendly, supportive, and consistent partner for our students from application to graduation. You will guide them through their academic journey, helping them overcome obstacles and ensuring they have access to the resources they need to succeed.

As a senior member of the team, you will also have the opportunity to train, mentor, and support other team members. Your experience and expertise will be invaluable in guiding your colleagues and contributing to the overall goals of the team.

If you thrive in a diverse and collaborative environment and are dedicated to meeting customer expectations, we would love to hear from you. Join us and be part of a team that is making a difference in the lives of our students!

Be Rewarded

Up to 5 days paid Indigenous Cultural or Ceremonial leave

17% superannuation (with the choice to join an award-winning superfund)

Generous annual, personal/sick and carer’s leave

7.25 hours engaged service leave

Fantastic professional and career development opportunities

Access to an Employee Assistance Program and Fitness Passport

Position Requirements

Demonstrated knowledge and understanding of Aboriginal and/or Torres Strait Islander cultures, with the ability to communicate sensitively and effectively.

Demonstrated knowledge and proficiency in information systems and Microsoft software applications.

Excellent customer service, communication and interpersonal skills, with an understanding of the needs of culturally diverse communities.

Exceptional time management, organisational and problem-solving skills with great attention to detail.

Reconciliation and First Nations Peoples Employment

CQUniversity is committed to the improvement of employment outcomes for Aboriginal and Torres Strait Islander people. CQUniversity’s vision for reconciliation remains a more just and equitable Australia achieved through the self-determination of Aboriginal and Torres Strait Islander peoples, supported by a tertiary education sector that truly embraces their knowledges, leadership and strengths.

The filling of this position is intended to constitute an equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 105 of the Anti-Discrimination Act 1991 (Qld).

We continue to work towards achieving reconciliation – by not only incorporating and normalising Aboriginal and Torres Strait Islander cultures and perspectives within our everyday business, but also by promoting First Nations voices and contributions across our partners and stakeholders, and our wider communities.

Please see here for our Stretch Reconciliation Action Plan

Please see here for our First Nations Workforce Strategy 2020-2025

Position Description

For further information about this position, please refer to the Position Description on the CQUniversity Careers Site.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 29 June 2025

Job Requisition ID: 6099

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

Keywords: Advisor | First Nations | Administration Officer | Administration Assistant | Retention Strategies | Study Support | Cultural Safety | Community Engagement | Student Experience | Receptionist | Executive Assistant