About the role

The Mater Pathology has an opportunity available for an experienced Administration Officer to join our call centre. The successful applicant will be offered a Casual position. Call Centre is open from 7am – 8pm Monday – Sunday, where you will be required to have availability to work all shifts including weekends and public holidays.

The purpose of this position is to provide an efficient and effective and professional service for customers, patients and staff of the Mater Pathology. The Anatomical Pathology division provides all the anatomic pathology services for the Mater Public and Private Hospitals as well as referrals from community medical centres and other hospitals.

Salary range: $38.81 - $ 43.16 (MCA3) per hour plus Superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

In this position you will be responsible for the following:

• Managing a high volume of calls and inquiries for Pathology and resolve or redirect to the appropriate department / staff member / extension
• Organising home visits for patients
• Liaise with couriers for pickups where required
• Updating of patient information
• Carry out administrative duties as required
• Contribute to and maintain an efficient, productive and positive workplace and communicate and co-operate with fellow workers to promote teamwork within the department
• Attend/participate in regular, both singular and work team meetings to review current work practices and participate in appropriate developmental courses

About you

As the successful candidate, you will possess the following:

• Data entry and call center experience
• Proficient computer and typing skills and ability to utilise multiple computer systems
• A commitment to excellent service and accuracy
• Ability to work both independently and cooperatively as a team member
• A demonstrated commitment to the Mater Mission and values
• Understanding of medical and pathology terminology

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venues

Applications close on Friday 27th June 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW!

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.