The Company

This company are an award winning Melbourne-based home builder known for delivering high-quality, custom-designed homes. They offer a wide range of home-building services, including custom-built single and double-storey homes, luxury residences, Knock Down rebuild projects and Townhouses.

The Role

• Provide communication with clients through all means necessary to keep them informed throughout the
  administration process.
• Ensure clients are contacted at least once a week for all pre-site titled jobs.
• Liaise with clients in a professional and positive manner.
• Ensure all jobs are up to date in the system and that all communications are logged.
• Create and prepare customer contracts.
• Conduct contract signing appointments.
• Create variations where applicable.
• Liaise with Operational and Construction teams to ensure customers are always well informed with the correct information.
• Attend weekly department meetings to report on results and action any items.
• Meet targets and Key Performance Indicators (KPI's) as set out by the Operations Manager

Minimum requirements

• Must Have experience working directly for a Home builder in a customer service / construction admin role (pre-site or on-site)
• Strong understanding of homebuilding processes, systems, and warranty standards
• Excellent communication and customer service skills
• Ability to manage multiple tasks and coordinate with various stakeholders
• Familiarity with construction safety regulations and building codes
• Proficient in using maintenance management or scheduling software
• Strong organizational and time-management skills

Apply now OR contact Tom Stephenson to learn more 0452 158 733
[email protected]

Please Note: Only candidates who meet the essential criteria will be contacted for further discussion regarding this role