Client Services / Administration Assistant
🕒 Full-time | Half-day Fridays

A well-established accounting firm in inner city fringe is seeking a proactive and organised Client Services / Administration Assistant to be the friendly face of the business and a key support to the wider team. This is a varied role combining reception, client support, and administration - with a strong focus on client satisfaction, accuracy, and workflow management.

Why you’ll love this role:

Half-day Fridays – enjoy a better work-life balance

Join a close-knit, supportive team

Beautiful office in a convenient location

Be part of a reputable and professional firm

Your key responsibilities:

Be the first point of contact - manage phones, welcome clients, and maintain a professional front desk

Build strong client relationships and respond to queries promptly

Support client onboarding/offboarding, document collation, and information follow-ups

Assist with ATO and ASIC correspondence and lodgements

Maintain accurate and up-to-date client records (XPM, CAS360, ATO)

Handle mail (via ATO Mate), filing, and general admin

Lodge tax returns and process payments and invoices (incl. Xero subscriptions and DDRs)

Prepare engagement letters, audit packs, and proposals

Support the team with ad hoc admin and operational tasks

What you’ll bring:

A friendly and professional approach with strong communication skills

Excellent attention to detail and organisational skills

Experience with XPM is essential; knowledge of CAS360, ATO Mate, and FYI Docs is a plus

Ability to manage competing tasks with accuracy and initiative

Ready to Make an Impact?
If you’re ready to grow your skillset, implement change, and take ownership of your role, we’d love to hear from you!

Please submit via Seek or reach out to [email protected], we can only consider candidates with full working rights in Australia for this opportunity.