Senior Advisor - Fair Trading Strata and Property Services

Grade: Clerk 9/10
Salary range: $ 125,693 - $138,510 + superannuation and leave loading
Duration: Ongoing, fulltime
Location: Parramatta or Gosford (2 - 3 day in office presence required)

Applications Close: Monday 30th June 2025 [9:59am]

Lead Change in a Sector That Impacts Millions of Australians

Are you a strong communicator, a creative problem solver and passionate about making a tangible difference in people's lives? Join us at NSW Fair Trading, where we're building safer, fairer communities through innovative regulation of the property services sector - including strata, retirement villages and residential land lease communities.

This is a unique opportunity to help shape policy, improve consumer outcomes and contribute to a sector that affects how people live, invest and build communities.

What you'll be doing

As Senior Advisor, you'll play a key role in transforming how property services are delivered and regulated across NSW. You will:

• Drive strategic initiatives to improve consumer protection and industry standards,
• Build strong relationships with government, industry and community stakeholders,
• Deliver education and uplift initiatives to support regulatory reform,
• Lead research and data-informed projects that tackle key risks and harms in the sector,
• Create meaningful improvements in licensing, conduct and professional standards,
• Promote transparency, fairness and trust across the sector.

This is a high-impact role where your work will be visible, valued and make a real difference.

About You

You're someone who thrives in a dynamic environment and brings a balance of strategic thinking and practical delivery. You have:

• Excellent communication and stakeholder engagement skills
• Proven ability to manage multiple priorities under tight deadlines
• A passion for regulatory reform, social impact or sector improvement
• Experience or knowledge in NSW's property, strata, real estate or consumer protection landscape (highly regarded but not essential)

Whether you come from government, industry, consulting, or advocacy - if you're motivated to drive positive change and bring people on the journey, we'd love to hear from you.

Why Join Us?

• Flexible working: Hybrid working, with an in-office presence to work closely with colleagues,
• Supportive team culture: Collaborate with experienced and committed colleagues,
• Career growth: Develop your skills through learning and leadership opportunities and high visibility of your contribution to Fair Trading's work,
• Purpose-driven work: Know your contributions are helping improve lives across NSW

How to Apply

To start your journey with us, please submit the following:

• Your current resume (max 5 pages)
• A short cover letter (max 2 pages) that outlines your motivation and relevant experience

We're committed to building a workforce that reflects the diverse community we serve. Candidates from all backgrounds, identities, and experiences are strongly encouraged to apply.

A talent pool may be created from this recruitment to fill future ongoing or temporary opportunities.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Kate Fealy via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 30th June 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process