Senior Advisor, Ministerial & Executive Services

• Clerk Grade: 9/10
• Employment Type: Ongoing/full-time
• Hybrid (in line with DCS policies), office locations: Haymarket or Gosford
• This role sits within the Customer and Emergency Management Division in the Ministerial and Parliamentary Services team.

About the team:
The Ministerial and Parliamentary Services team provides executive, ministerial, cabinet and parliamentary support to NSW Telco Authority. The team prepares specialist advice and is responsible for coordinating the end-to-end management of parliamentary and ministerial products such as briefing notes, House Folder Notes, Budget Estimates Notes and Questions on Notice, as well as preparing a range of board and committee papers.

The team works closely with the Authority's Executive Leadership Team and Subject Matter Experts, as well as key stakeholders from the Ministerial Office and across the Department of Customer Service cluster. The successful candidate will have an understanding of technical telecommunications terms, as well as ministerial and parliamentary functions within an emergency services environment.

Your day-to-day:

• Developing simple, easy to read Executive and Ministerial briefings and correspondence from technical, telecommunications information.
• Coordinating feedback for NSW Government Cabinet submissions ensuring the Authority's all-of-government connectivity role and any relevant circulars is reflected in the feedback.
• Drafting, reviewing and coordinating technical telecommunications content for Parliamentary products such as Budget Estimates Notes, House Folder Notes, QONs, speeches and Parliamentary Inquiries.
• Supporting the preparation of secretariat papers for a range of committees and governance forums.
• Assist prepare, draft and edit the agency's Annual Report and Corporate Plan.

To be successful in this role you will demonstrate:

• An extensive understanding of P25 radio networks, mobile broadband and satellite technologies.
• Experience working in a fast-paced environment, responding to urgent requests that require the immediate distillation of technical information relating to telecommunications, connectivity and emerging technology into simple language.
• Experience in undertaking Secretariat and governance functions for NSW Boards and Committees.
• Ability to manage multiple tasks effectively and deliver high quality work within a deadline driven environment with competing and changing priorities.
• Strong writing skills for an external audience with demonstrated ability to translate complex and technical information into plain English is an essential requirement.
• Demonstrated experience writing ministerial correspondence and advice, briefing notes and Parliamentary products including responses to parliamentary inquiries from technical documents.
• Ability to develop and maintain stakeholder relationships through effective communication, negotiation and issues management to ensure deliverables are met within set timeframes.
• Ability to be flexible to support other business units across NSW Telco Authority with executive and communications support when needed.

What we need from you:

An up-to-date CV outlining your relevant experience.

Working at the Telco Authority

Culture is key to the success of the Authority's fast-moving environment, where partners and stakeholders operate to a 'one team' charter, based on the Authority's values of Service, Trust, Accountability, Integrity, Respect and Safety.

The NSW Telco Authority is a high-performance organisation with a diverse and inclusive workplace culture. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement. If you require an adjustment during the recruitment process, please notify us.

About NSW Telco Authority
NSW Telco Authority (NSWTA) operates as a standalone Statutory Authority within the Department of Customer Service. NSWTA leads a $1.5 billion portfolio of NSW Government projects to provide critical communications for emergency and essential service agencies and address connectivity challenges across NSW.

We manage the Public Safety Network (PSN) to deliver mission-critical radio communications for first responders. Emergency Services Organisations (ESOs) communicate using the PSN to coordinate responses to critical incidents and manage their day-to-day operations.

We work with ESOs and carriers during disasters to protect telecommunications assets to ensure people and places stay safe and connected.

NSWTA promotes flexibility and hybrid working conditions. For more information: https://www.telco.nsw.gov.au/.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

For enquiries relating to recruitment please contact Katerina Xenos via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 27th May 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit:
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process