Our client is seeking Duty Managers to take on permanent full-time roles at their hotels based in Newcastle & Tuncurry, NSW.

As a Duty Manager, you will be responsible for ensuring that day-to-day hotel/venue operations run efficiently, from staffing to customer/guest service, including, but not limited to :

• Team management directing and overseeing front and back of house, staff/rosters, ensure the maintaining of inventories of stock/supplies, stocktaking and re-stocking across all sections of the business, security, accommodation, F&B, functions (conference/banquet), gaming, cellaring, etc.
• Organising and allocating shifts appropriately for employees ensuring a positive work environment is maintained.
• Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.
• Maintaining operational costs and expenses & liaising with the owners, head-chef and other stakeholders.
• Regularly reviewing product quality and standards.
• Assist in training staff and ensure that company policies, procedures and values are met by all employees.
• Ensuring compliance with sanitation and safety regulations.
• Ensuring health and safety standards are being adhered to across all sections of the venue and enforcing/educating staff where required. Ensuring compliant work practices whether it be under OH&S, Liquor Licensing, etc.
• Reporting and Documentation maintaining accurate records of operations, incidents, and performance metrics.
• Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.
• Engaging with customers regarding concerns, complaints and other queries in a professional manner.
• Resolve conflicts (whether involving customers, guests and/or staff).

To be successful in this role, you will need :

• Hold industry-specific certifications such as Leadership and Management Training
• At least 1 year of relevant employment experience in customer service, operations, team management, or duty management within a similar field.
• Have a strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.
• Having a cert IV in hospitality or relevant qualifications in, management skills (qualifications in hospitality management- marketing, or events management (will he highly regarded)
• Have a strong focus on effective and efficient customer service.
• Be punctual, a strong leader, and an organised individual.
• Be able and willing to work effectively as a team to achieve goals.
• Have access to reliable transport.

Please APPLY if you have an interest and believe that you have the relevant qualifications and experience to take on this position. Salary range from $70k -$80K +Super depending on experience.

Please apply through site or Email [email protected] to forward your CV or any enquiries you have about the role.