12 Month Contract Position - WHV's are welcome to apply!

This is your opportunity to join a Global Insurance company with a great team culture and state of the art facilities!

As a Claims Disputes Specialist, your main responsibility will be to investigate and resolve complaints between customers and the business. You will be responsible for obtaining a comprehensive understanding of complaints and record issues and outcomes sought. Experience within financial services disputes resolution or experience in insurance claims is highly desirable.

Key Responsibilities

• Investigate and resolve customer disputes in accordance with established procedures, guidelines and principles.
• Mitigate risk and follow all compliance measures in order to effectively resolve issues, escalating where necessary.
• Communicate outcomes and updates in a timely manner to internal stakeholders and customers.
• Maintain a high degree of professionalism at all times.

Skills and Experience:

• Experience within a disputes or complaints resolution role within financial services or experience in an insurance claims role is highly desirable.
• Able to apply a skeptical mindset in approaching different matters and challenge accepted practice.
• The flexibility to approach scenarios from different points of view.
• Strong ability to analyse and interpret complex information.
• A general understanding of the law and legislation around insurance would be beneficial.
• Excellent written and verbal communication skills.

Start date: ASAP

Working hours: Mon-Fri 8.30am-5pm

WFH: This role is a hybrid position, working 3 days a week in the city.

Benefits

• Excellent team culture, social events and supportive management.
• $39.20 per hour + superannuation.
• Ongoing support to help you succeed in your new role and grow your career.
• Enjoy the convenience of working in the heart of the CBD close to all public transport.
• Full-time hours, business hours Mon-Fri.
• A 12-month assignment with potential for future opportunities.

How to Apply:

If you're interested in this exciting opportunity, please submit your application or contact Chris Harrison at [email protected] for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.