About the Company

Our client is a global manufacturing organisation which create tailored solutions for their target market. They are leading in their field and endorse a fun and collaborative culture with a gorgeous office in the heart of the CBD.

About the Role

Within a wider team of 8, you will own a set of Australian based B2B customers and provide high level solutions and support across order management, outbound logistics, post-sales support and financial management throughout the supply chain process.

Due to an urgent need this role is a temporary contract starting ASAP, for a minimum of 6 months with potential to extend.

They operate Monday-Friday, with a hybrid model of 2 days from home per week, once trained.

Duties

Reporting to the Customer Support Lead, some of your duties will include:

• Foster direct key account relationships and personalize their experience throughout with various touchpoints along their customer experience journey
• Manage inbound customer enquiries via phone and email - confidence in handling multiple communication lines is crucial
• Liaise with our warehouses and transport companies to ensure quality and timely deliveries of orders
• Key decision making and problem solving to ensure customer satisfaction but in line with budgets and timelines

Skills & Experience

To be a successful candidate you must have:

• Previous experience in a similar end to end Customer Service and Administration role - 2 years minimum
• Previous experience in a logistics, supply chain or B2B customer service role - desirable
• Intermediate MS Excel skills and a numerical mindset
• Be immediately available to start!

Culture & Benefits

• Hybrid model offered once trained!
• Join a collaborative and fast paced team!
• Frequent team events!
• Modern office in the heart of the CBD!

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013237812

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