Resilient Life Care is a family-run NDIS core support provider based in Preston, Victoria. We’re not the biggest, and that’s exactly how we like it. Our size allows us to focus on what matters most: delivering personalised, high-quality care and building genuine relationships with our participants and their families. As a growing business in an exciting phase of expansion, we’re looking for a passionate and proactive individual to join our close-knit team. If you’re someone who values connection, thrives in a supportive environment, and wants to grow with a company that truly cares, we’d love to hear from you.

Location: Preston
Employment Type: Full Time
Reports To: CEO

Position Summary

We are looking for an organised, people-focused NDIS Workforce, Compliance & Rostering Coordinator to join our team. This is a dynamic role combining staff recruitment and onboarding, NDIS compliance and documentation, roster coordination, and direct liaison with clients and families. You’ll play a key part in ensuring the right support workers are matched with participants, shifts are filled efficiently, and services are delivered smoothly and in compliance with the NDIS Practice Standards.

Key Responsibilities

Recruitment & Onboarding

Lead end-to-end recruitment of support workers, including job advertising, shortlisting, interviewing, and reference checking.

Facilitate onboarding and induction, ensuring new staff are trained and compliant prior to commencement.

Maintain up-to-date and professional employee profiles, including qualifications and credentials.

NDIS Compliance & Documentation

Ensure all staff have valid and current NDIS Worker Screening, WWCC, First Aid, and Police Checks.

Maintain HR compliance systems and documentation in line with NDIS Quality and Safeguarding Framework.

Assist with internal audits and preparation for NDIS Commission reviews and registration requirements.

Rostering & Workforce Coordination

Manage and maintain daily and weekly shift rosters, ensuring appropriate matching of staff to participants based on skills, availability, and participant preferences.

Respond promptly to shift changes, cancellations, and emergency rostering needs.

Collaborate with team leads and support coordinators to anticipate rostering needs and plan accordingly.

Client & Participant Engagement

Act as a key contact for participant and family enquiries relating to services and staffing.

Communicate with participants to understand support preferences, ensure satisfaction, and resolve concerns professionally and promptly.

Maintain strong relationships with both staff and participants to support a positive and consistent service experience.

Skills & Experience

Previous experience in rostering or compliance within the NDIS or health/community services sector.

Knowledge of NDIS Practice Standards, worker screening, and incident reporting requirements.

Strong interpersonal skills with the ability to communicate clearly and empathetically with participants, families, and staff.

High level of organisation, attention to detail, and problem-solving under pressure.

Confidence using HR or rostering software (Bright HR)

Why Work With Us?

Be part of a passionate, supportive team making a real difference in people’s lives.

Ongoing training, professional development, and growth opportunities.

A role that combines meaningful purpose with variety and day-to-day problem solving.

Requirements

Current Driver’s Licence and access to a vehicle.