Vacancy Number: 34

Position Title: Enrolment Centre Advisor

Employment Status: Ongoing, Full Time

Department: Enrolment Centre - Acquisitions

Location: Multi-Campus

Award Classification: PACCT 4

Salary Range: $66,244 - $71,926

Hours per Week: 38

Why Work with Us?

Inspire the next generation by delivering meaningful, real-world learning experiences.

Melbourne Polytechnic has been a leader in vocation education since 1912. We offer:

Practical, industry-led training

Inclusive, future-focused learning environments

Flexible study options learner support

A commitment to student success and community impact

About the Role

Melbourne Polytechnic is seeking a dynamic Enrolment Centre Advisor to support the effective delivery of student enrolment services. This is a great opportunity to contribute to a seamless student experience, drive service excellence, and support collaborative team success in a purpose-driven environment.

Key Responsibilities

Guide prospective students through all stages of enrolment, from enquiry to payment.

Provide technical and administrative support using CRM, SMS, and other systems.

Communicate professionally across multiple channels including phone, email, and in-person.

Identify and implement process improvements.

Mentor new team members and support training initiatives.

Ensure compliance with enrolment standards and regulatory requirements.

Skills and Experience Required

Relevant tertiary qualification or minimum 3 years’ experience in a customer service role, preferably in student enrolment.

Strong communication and interpersonal skills with a student-focused approach.

Ability to manage competing priorities and work independently.

Experience with CRM, SMS, and other digital platforms.

High attention to detail and data integrity.

Demonstrated problem-solving and initiative.

Additional Requirements

Successful candidate will be required to provide:

A valid Victorian Employee Working with Children Check (WWCC)

A National Police Check

How to Apply

Click Apply to be redirected to our Careers Portal. You'll be asked to:

Complete all pre-screening questions

Upload your CV and cover letter (max. 2 pages) outlining how your skills, experience and personal attributes align with the Key Skills and Experience in the PD

File Requirements:

Each file must be under 2MB

PDF format is preferred (also accepts .doc or .docx)

Avoid special characters in filenames (e.g. , ! @ # % *)

Selection Process

Our process includes:

An in-person or virtual interview (via Microsoft Teams),

Reference checks

Employment and qualification verification

Contact Details

Contact: Recruitment Team

Email: [email protected]

Closing Date: Sunday 29 June 2025

Diversity and Inclusion

Melbourne Polytechnic is an equal opportunity and child-safe employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from diverse cultural backgrounds and gender identities.

Recruitment Agencies

Melbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.