National Centre Services Advisor

Make a difference to young people by joining a leading and well-recognised national mental health organisation

• Help grow the reach, understanding and impact of vital headspace services for young people
• 1 Full-time and 1 Part-time (0.8 FTE) 12-month fixed term contract in a hybrid working environment (Melbourne CBD)

What is headspace National

headspace is the leading youth mental health organisation in Australia. Recognised nationally, headspace helps thousands of young people, and their family and friends, access vital support through our headspace services in over 154 communities across Australia. To learn more about headspace and the services we offer, visit headspace.org.au.

About the role

Our National Centre Services Advisors work collaboratively with Primary Health Networks, Lead Agencies and headspace Centre Managers to establish new headspace centres and other associated services for young people and their communities across Australia. As a part of the Centre Services team you ensure that headspace services operate in accordance with the headspace Centre Service Model by regularly assessing model integrity via the headspace Model Integrity Framework (hMIF).

The Advisors support the ongoing operation of headspace services through quality improvement activities, resources and support to ensure headspace services are developed and delivered in accordance with the headspace model.

Who we're looking for

You are a highly motivated individual with experience and knowledge in developing, managing and delivering health services to young people. With exceptional interpersonal skills, you have the ability to build and maintain strong stakeholder relationships. You possess the skills and knowledge to assess the readiness of headspace centres/services to commence operation in accordance with headspace requirements and will be able to provide guidance and support in service implementation.

This role will require travel; therefore the incumbent must possess the willingness and capability to travel interstate.

headspace is seeking someone with:

• Tertiary qualifications in a health management or mental health-related discipline (for example, psychology, social work, health administration) or commensurate experience in a health-related area.
• Demonstrated understanding of performance measurement, model fidelity assessment, and service standards in the health sector.
• Experience in implementing quality improvement programs and utilising change management principles to support a culture of continuous improvement.
• Understanding of the mental health service system in Australia and the delivery of mental health services through primary care, specialist mental health service providers and nongovernment agencies.
• Strong organisational and project management skills.
• Exceptional interpersonal skills with the ability to develop and maintain stakeholder relationships.
• Experience in utilising change management principles to support a culture of continuous improvement.
• Current drivers licence.
• Capacity to undertake interstate travel.

What's on offer

• A workplace where people are encouraged to bring their whole selves to work
• Excellent salary packaging up to the maximum amount ($15,900) - For more information on salary packaging, please refer to: https://www.smartsalary.com.au/.
• Hybrid work environment where you can work from home and in the Melbourne office
• Professional development opportunities
• First-rate CBD location with great on-site facilities
• A focus on wellbeing
• A commitment to diversity

How to apply

• Click on 'Apply Now' to view the position description, and to complete your application.
• Your application must include a resume and cover letter telling us why you are the best candidate for the role considering the Key Responsibilities found in the position description.
• For more information contact Raina Washington, National Centre Services Manager, [email protected]
• Applications close: 5pm, Wednesday 18 June 2025

To be eligible for this position you must

• Have the right to live and work in Australia
• Have a current Working with Children Check (WWCC) or equivalent, and/or pass all of the WWCC(s) required for this role (please note that for some roles, headspace requires WWCCs for other State/Territories in addition to your Home State)
• Satisfactorily undergo a headspace Police Check

headspace is committed to workforce diversity and to creating an inclusive workplace where all employees are valued, celebrated, and can contribute meaningfully. We encourage applications from people with lived experience of diversity to enhance the depth of skill and insight within our workforce. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.

headspace is committed to being a child safe and child friendly organisation that recognises, respects, and promotes the rights of children, young and vulnerable people.

headspace will provide reasonable personalisation for all candidates to participate equitably in the recruitment process. Please advise us should you require assistance.