• Role title: Clinical Support Officer
• Role type: Permanent full time
• Role grade: Administration Officer Level 3 Year1-2
• Department and location: Psychiatric Emergency Care Centre (PECC) & Psychiatric Alcohol and Non-Prescription Drug Assessment Unit (PANDA), St Vincent's Hospital, Darlinghurst
• Salary: $ 68,338.78-$ 70,468.73 + super.

Better and fairer care. Always.
We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services.

Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

About the role

• Support Our Leaders: Assist Nurse Unit Managers with recruitment processes, staff appraisals, audits, and compliance reporting. You'll be an essential part of driving workforce success.
• Be the Go-To Administrator: Manage rosters, enter accurate data in systems like Kronos and MHoat, maintain staff records, and ensure seamless day-to-day operations.
• Coordinate & Communicate: Liaise with Payroll and clinical teams, schedule multidisciplinary meetings, take minutes, and keep everyone on track with timely follow-ups.
• Keep Things Running Smoothly: Monitor ward supplies and equipment, coordinate repairs, and support stock control-helping frontline staff deliver excellent patient care.
• Grow with Us: Get involved in quality improvement projects, research support, accreditation processes, and broader Inner City Health admin activities-including providing coverage for reception and across teams when needed.

About you
To succeed in this role, you'll bring a strong sense of empathy, excellent organisational skills, and a team-first attitude. Ideally, you will have:

• Exceptional Frontline Service Skills: A warm, professional approach that reflects the values of St Vincent's Health Network, with the ability to communicate compassionately with patients, carers, and clinical staff.
• Tech-Savvy and Detail-Oriented: Proven computer literacy across Microsoft Office Suite (Word, Excel, Outlook), and experience using electronic clinical and administrative systems in a healthcare setting.
• Excellent Communicator: Strong verbal and written communication skills, with confidence in phone-based interactions and an ability to build rapport with diverse teams and clients.
• Strong Time Management & Problem Solving: Able to multitask, prioritise effectively, and stay calm under pressure in a fast-paced, high-volume environment.
• Team Player with Compassion: Comfortable working both independently and as part of a busy multidisciplinary team, with a sensitive, respectful approach to people from vulnerable or complex backgrounds.

Why work at St Vincent's?

• Join us on our mission to provide care to all, including the most at-risk people in our community
• Discounted access to many gyms for you and your family with Fitness Passport
• Access to discounted private health insurance with Medibank
• Access to a government salary sacrifice program. Make a proportion of your salary tax-free
• Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital
In this role you will be based at St Vincent's hospital, Darlinghurst.

• A busy inner-city hospital in a beautiful location
• Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches
• A place of expert clinical care for at-risk people
• Closely partnered with universities & affiliated research institutes, many of which are located on-campus
• Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health

Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.

Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How to apply
The closing date for applications is 01 July 2025
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the role.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Respectfully, this role is not open to recruitment agencies.