Information and Communication Technology Advisor

Full Time, Permanent

$84, 811.35 - $89, 508.49 per annum

What We Offer 🎁

At Banana Shire Council, we are committed to fostering a workplace culture that values work-life balance, professional development, and the well-being of our employees. You'll enjoy access to a range of benefits.

Superannuation and salary packaging are available for this role.

About the Role 📝
As an Information and Communication Technology Advisor at Banana Shire Council, you will assist in the daily operation of the Information and Communication Technology section to ensure it provides a high-quality service to internal and external customers

What you'll be doing 💻

Provide technical support for applications on local and remote systems, including personal computers, workstations, and network servers.

Respond promptly and professionally to ICT service requests from internal and external customers.

Assist in managing the daily operations of local computer systems and associated equipment.

Support the administration, management, and troubleshooting of network servers, Active Directory, and cloud services.

Undertake installation, configuration, and troubleshooting of hardware and software.

Document ICT systems, configurations, and operational procedures.

Assist in training users on ICT hardware, software, and security best practices.

Conduct periodic audits and stocktakes of ICT equipment and assets.

Support procurement and lifecycle management of ICT assets, including replacements and disposals.

What we're looking for 🔍

Strong troubleshooting and problem-solving skills in IT support and systems administration.

Experience in managing and supporting Active Directory and Microsoft 365 environments.

Well-developed communication skills and the ability to provide clear technical support to non-technical users.

Ability to manage competing priorities and work effectively under pressure.

Strong customer service and interpersonal skills.

Commitment to confidentiality, ethical conduct, and workplace health and safety standards.

Experience with network administration.

Familiarity with cloud environments, including Microsoft Azure and AWS.

Knowledge of cybersecurity best practices and frameworks.

Other requirements of the position

🎓Certificate III in Information Technology or equivalent industry experience.

🚗Queensland 'C' class driver’s licence (minimum requirement – provisional licence).

Desirable:

Additional ICT-related certifications.

Experience working in a Local Government ICT environment.

Knowledge of ITIL practices and service management.

If this exciting opportunity aligns with your skills and passions, we encourage you to apply now! 🚀

Got questions and would like to know more? Reach out the Human Resources team today!