The opportunity | Valued for the impact you make

With your passion to deliver high-quality, safe, and effective hotel services which support the well-being and comfort of our residents, you will be responsible for the alignment and implementation of our hotel services across Warrigal’s portfolio.

Travelling regularly between our services, you will work closely with the General Manager of Hotel Operations identify opportunities in the key operational areas of food services, housekeeping and laundry. With a collaborative approach, you will connect within all disciplines of the organisation to improve operational efficiency and resident satisfaction.

The requirements | What it takes to do this work

Your qualifications: Completed a Cert IV in Hospitality Management, Commercial Cookery or a related field, with at least 2 years’ experience in hospitality or aged care services.

Lead with Heart and Skill: A genuine empathy for older people and a strong commitment to customer service, quality, and continuous improvement.

Understand Service Delivery: Practical experience delivering food, cleaning and/or laundry services, with a strong understanding of what quality looks like in both hospitality and aged care settings.

Industry Knowledge: Demonstrated knowledge of relevant legislation and standards including experience in menu costing.

Communication and Collaboration: Excellent communication skills, with the ability to build strong relationships and work well in a team.

The Role | What You’ll Bring

Champion Consistency: Ensure our teams deliver consistently high standards in food, cleaning, laundry, and customer service across all sites.

Drive Operational Excellence: Conduct regular site visits and audits to maintain quality, safety, and compliance, while identifying opportunities for improvement.

Collaborate for Impact: Work closely with chefs, procurement, and home managers to optimise resources, reduce waste, and deliver sustainable, cost-effective services.

Enhance Resident Experience: Lead initiatives that improve dining experiences, capture dietary needs, and respond to resident feedback to shape better services.

Standardise Systems: Implement and monitor SOPs, food safety programs, and menu offerings to ensure consistency and compliance across all homes.

Lead with Insight: Use data and feedback to inform strategic decisions, support risk mitigation, and continuously improve hospitality services

The benefits | Recognising the difference you make

• $80, 000+ per annum + Super + NFP salary packaging: Reduce your tax by up to $18,550 annually and increase your take-home pay.
• Support: Salary packaging and additional leave to help you thrive
• Growth: Leadership development, mentoring, and continuous learning
• Impact: Lead a purpose-driven team making a real difference
• Recognition: We celebrate your milestones and everyday wins

What our people love about working here

Leaders who value you: It’s important you feel valued. To us, this is not a one-off task. But a commitment to creating an environment where you feel seen, heard and valued – every day. Leaders and managers go out of their way to understand you, respect your opinions and hear what you have to say. This creates greater unity and collaboration with each other.

A belief in never standing still: This fast-growing industry is going through the highest level of reform and offers great job security. We’ve never been one to back down from a challenge; always looking for ways to move forward and do better across every program and service we offer. Growth – yours and ours – is something we take seriously. Here, you’ll never run out of opportunities to specialise, upskill, lead or add more strings to your professional bow.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want.

Join us and be the difference

Your next opportunity is calling, Apply today!

We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer.

We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging.

At Warrigal, you are the difference. We believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected.

Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive.

If there is a change we can make, so your strengths can shine throughout our recruitment process, please get in contact with [email protected]

Please note that no job applications can be accepted through this email.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provide references.