Company description:

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

Job description:

The role

Lead the Future of Swim Education in Canterbury-Bankstown!

The Canterbury-Bankstown Leisure & Aquatic Services Swim School is entering an exciting new chapter and we're looking for a passionate, customer-focused professional to lead the way as our Site Supervisor - Swim School.

In this dynamic role, you'll inspire and manage a team delivering vital swim education to thousands across our community. You'll take charge of site operations, drive program excellence, and play a key role in exciting upcoming projects, including a full program rebrand, innovative service delivery models and the launch of brand-new, state-of-the-art aquatic facilities.

Based at one of our key venues (Birrong, Canterbury, Revesby or Roselands), you'll work closely with leadership to shape the future of our Swim School and make a real impact.

Ready to dive into something big? We'd love to hear from you!

Duties will include but not be limited to:

• Support the Team Leader - Swim School in continuously evaluating and enhancing the performance and delivery of the Canterbury-Bankstown Leisure & Aquatics Swim School.
• Lead, mentor, and support site-based Swim School staff, including Duty Managers, Wet Deck Supervisors and Instructors to ensure safe, high-quality lessons that meet the highest standards.
• Drive smart and proactive rostering to ensure seamless program delivery, while providing hands-on coaching and performance support to team members.
• Champion exceptional customer service by responding promptly to enquiries, resolving issues professionally and upholding our Customer Service Charter in every interaction.
• Actively promote and grow the Swim School, with a focus on increasing participation in school programs, holiday intensives and community initiatives.
• Keep the program running smoothly through efficient coordination of all administrative processes, including accurate records, procedures and customer data management.

For a full list of duties, click HERE to review the position description.

You will have

• A recognised swim teaching qualification (AUSTSWIM, Royal Life Saving, Swim Australia or equivalent).
• Valid certifications in Senior First Aid, CPR, Working with Children Check and a current Class C Driver's Licence.
• Proven experience delivering and managing large-scale Swim School programs.
• Strong leadership, coaching, and team management capabilities.
• Exceptional customer service and communication skills.
• Solid organisational and time management skills, with a results-driven approach to meeting KPIs and business goals.
• Adaptability to respond to program needs and drive continuous improvement in aquatic education.
• Flexibility to work across a 7-day roster based on operational requirements.

This is a permanent full-time role offering a highly competitive salary starting from $75,011 (Grade E, Step 1) plus 11.5% superannuation. You'll also enjoy the option of a 9-day fortnight and gain access to a range of excellent employee benefits designed to support your work-life balance and wellbeing.

What's on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Alex Clifford (Coordinator Leisure and Wellness Programs) at [email protected]

You will need to submit your application via the ‘Apply' button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Friday 27 June 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [email protected]

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.