Reporting to the Regional Cluster Manager, our ideal candidate will take charge of a GANT x Myer concession pad, setting the benchmark for exceptional customer service and operational excellence.

We are looking for a strategic, big-picture thinker with strong operational expertise who thrives in an environment of teamwork, collaboration, and knowledge sharing. You will proactively assess challenges, implement clear, fact-based solutions, and drive continuous improvement.

With a strong focus on team engagement, development, and retention, you will build trust with both customers and team members while delivering outstanding results.

Key Details:

Planned Start Date: ASAP / Immediate

KEY RESPONSIBILITIES:

Sales Outcomes and Customer Experience

Ensure set financial objectives are met

Ensure team comprehension of, and lead the team to, achieve store/personal targets & KPIs

Cultivate a warm and welcoming environment that provides knowledgeable, helpful, and respectful service

Develop strategies to maximise foot traffic and VIP interactions

Operational Integrity

Implement operational initiatives to ensure company policies and procedures are adhered to, while identifying areas for improvement as necessary. This includes, but is not limited to the following:

Ensure adequate floor coverage during concession trading hours

Security, Safety and Maintenance – Regularly checking, documenting and the immediate communication of all safety and security issues with management.

WorkSafe & OHS Practices – Drive and insist on a procedurally informed, safe, and professional store culture

Ensure team comprehension and compliance to the GANT operations manual and ensure team sign off for all GANT & Myer policies and procedures

Ensure workforce levels are maintained and that all necessary recruitment, orienting, and training occurs

Manage all customer service issues for the location including those derived from other channels

Stock Management

Plan for, and process all deliveries promptly, rotating and refilling stock to accommodate trade

Ensure cyclical counts are actioned regularly – adhering to set reporting processes

Prepare the weekly report, feeding back meaningful insights and store requirements

Uphold processes that safeguard accurate ticketing and tagging of product

Visual Merchandising

Action all Visual Merchandising including ticketing adhering to layout, presentation, and seasonal themes factoring GANT Global Merchandising Standards

Share imagery and meaningful feedback to management

People and Culture

Manage the full employee lifecycle, including induction, performance coaching, scheduled check ins and appraisal processes

Develop a professional and robust team culture creating opportunity for knowledge sharing and cross skilling

Build rosters that are mindful of allotted hours, skillset, team mix and that ensure backup and coverage

Clear and complete task communication and delegation with follow up

Create a shift checklist and diary discipline that supports team awareness of store/personal targets, required tasks and engagement with business updates/newsletters.

ABOUT YOU:

Qualifications:

Have a genuine passion for people, retail, and fashion

Previous Retail Management experience is essential and experience within Myer is highly desirable

Strong operational, analytical and administrative skills

Knowledge of visual merchandising principles and in-store presentation.

Gant is driven by a simple idea: Never Stop Learning.

From Ivy League to American Sportswear, Gant helps define the casual-yet-smart look. Born in 1949 Gant is a company rich in history and dedicated to quality. Gant today enjoys a global presence in over 60 countries with over 700 Stores and 4,000 selected retailers.

From 1949 to forever.

We sincerely thank all applicants in advance for your time and flagging your interest in joining our team as only successful applicants will be contacted.