Assistant Support Officer, Data and Adjudication Team

Employment Type: Temporary for up to two years, Part-time (25 hours per week)
Location: Flexible, hybrid options available, with base offices in Lithgow and Maitland

Grade: Clerk Grade 1/2

Salary Range: $73,522 - $79,931

At the Department of Customer Service (DCS), we're building an inclusive and accessible workplace where everyone feels valued, supported and connected. We actively embrace diversity, encourage authenticity and support your unique needs so you can do your best work.

We welcome and support applications from Aboriginal and Torres Strait Islander people, individuals with disability, LGBTQIA+ community members, veterans and people from culturally and linguistically diverse backgrounds.

Who we are
Revenue NSW is the state's principal revenue management agency and sits within the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

The benefits
At DCS our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available include:

• Competitive salary
• Flexible work options
• Opportunity to purchase leave
• Annual leave loading
• Free annual influenza vaccination
• Salary packaging options

The opportunity
This is an exciting opportunity to step into an entry-level role in the NSW Government.

This role is within the Data & Adjudication team, which manages:

• Correcting fines with missing or inaccurate offence data
• Adjudicating camera-recorded offences
• Processing payment exceptions
• Transferring liability via the nomination process

Your day-to-day

• Ensure data are correct and up to date so the right offence information is sent to the right person
• Provide excellent customer service to internal and external stakeholders through written and verbal communication
• Contribute to administrative and processing tasks, pivoting as volumes or priorities change
• Work autonomously while meeting processing targets and being part of a team

What you will bring to this role

• Ability to complete tasks with accuracy and efficiency in a high-volume repetitive work environment
• Attention to detail
• Willingness to learn and develop across a variety of tasks
• Good communication skills, both verbal and written
• Ability to recognise when you require clarification and seek assistance

How to apply
Please attach your updated resume (maximum 3 pages) and cover letter (maximum 1 page) outlining how you meet the skills and experience of this role.

Salary Grade 1/2, with the base salary for this role starting at $73,522 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 20th June 2025, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process