Job Title: Next Steps Plus (NSP), Extended Post Care Support (EPCS) and Individual Placement Support (IPS) Manager

Location: Negatable - Hervey Bay or Bundaberg

Role purpose

The Manager supports CQID’s strategic goals of best practice and innovative alignment with progressive government reforms by effectively leading Teams of Practioners in the daily operations within a specific portfolio of programs and services across the CQID service footprint.

The role drives a culture of therapeutic, regulatory compliance, high quality evidence based practice and performance consistency by providing leadership advice, delegated approvals, resources and training to Practitioners. The Manager role as part of the Portfolio leadership in partnership with the General Manager and Practice Development Manager implements and continuously improves structured, best practice service delivery. This role will manage the service level operations and embedding of the practice framework of facilitating of support, with young people aged 15 years up to 25 years, who are under or have transitioned from the Guardianship of the Department of Child Safety and who are on a journey to achieve their independence focused outcomes.

This role is required at times to travel to relevant locations for program delivery or organisational purposes.

Key Responsibilities and Duties

• Lead Program and Service Teams in the application of therapeutic best practice and evidence-based service models to support clinical and coordinated care governance and position CQID (internally and externally) as an industry leader.
• Drive a coordination and facilitation approach of organisation and wider service system supports that are aligned to agreed goals.
• Manage the attraction, recruitment, performance, development and wellbeing strategies that enable the achievement of Team Goals and Key Performance Indicators.
• Drive and maintain an accountable and transparent practice culture that is child centred and outcome focussed including, review and continuously improvement strategies that ensure compliant high quality service delivery.
• Be accountable for reporting, evaluating, achieving Program and Service key performance indicators, including indicators that support service delivery and CQID strategic and operational plans
• Regularly view, evaluate and drive the continuous improvement of service delivery practices and provide expert advice in written reports and to the General Manager ISP,NSP, EPCS.
• Manage the Program and Service level responsibilities in accordance with the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Health Standards Quality Systems (HSQS)
• Establish and foster enduring productive partnerships with regulatory bodies, the community and other government and non-government sectors.
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Work always to advance the reputation of CQID and undertake additional relevant duties as required, including other responsibilities as directed by the General Manager or other Senior Leadership

Qualifications and experience

To be successful in this role you will need to demonstrate capability in the following areas:

• Aboriginal or Torres Strait Islander Heritage and connection to community and culture (non-Indigenous candidates will be considered if there are no suitable Indigenous candidates)
• Relevant tertiary qualification and 5+ years successive relevant experience, or an equivalent combination of relevant skills, knowledge and experience in Human Services
• Demonstrated understanding of complex challenges and key issues facing Aboriginal and Torres Strait Islander people and communities.
• Demonstrated understanding of government, legislation, government reform agendas, ISO 9001:2015 Quality Management System and Health Standards Quality Systems (HSQS).
• Demonstrated experience in leadership and leading change management initiatives with capability and capacity to motivate and inspire excellence in teams and individuals.
• Demonstrated experience in leading and harnessing the expertise within a diverse team to achieve outcomes and outputs.
• Demonstrated experience in leading the implementation and improving service practice and processes across multiple sites.
• Demonstrated high level of capability to present complex information and concepts clearly, succinctly, and sensitively, both orally and in writing.
• Demonstrated high level of capability and personal accountability in professional judgement, ensuring decisions are based on sound/relevant evidence and for delivering quality outcomes in a challenging and complex environment and maintain the organisation’s reputation and relationships.
• Strong relationship building and influencing skills including the ability to establish, maintain and foster constructive and collaborative relationships and networks with internal and external stakeholders.