Job Title : Next Steps Plus (NSP), Extended Post Care Support (EPCS) and Individual Placement Support (IPS) Practice Development Manager.

Location: Negotiable

Role Purpose

The Practice Development Manager supports CQID’s strategic goals of best practice and innovative alignment with progressive government reforms by effectively leading the professional practice within a specific portfolio of programs and services across the CQID service footprint.

The role leads a culture of therapeutic, regulatory compliance, high quality evidence based practice and performance consistency by providing expert advice, resources and training to the Service Manager and Practitioners. This role will drive the technical development, review and embedding of the practice framework of facilitating of support, with young people aged 15 years up to 25 years, who are under or have transitioned from the Guardianship of the Department of Child Safety and who are on a journey to achieve their independence focused outcomes.

This role is required at times to travel to relevant locations for program delivery or organisational purposes.

Key Responsibilities and Duties

• Proactively lead the development and embedding of therapeutic best practice and evidence-based service models to support clinical and care governance and position CQID (internally and externally) as an industry leader.
• Lead the design and development of evidence informed, client centred frameworks, practice models and policy directions that responds to identified client and sector needs and legislative/regulatory frameworks and reforms.
• Drive the partnership with Practice Development Team members and ISP, NSP, EPCS Service Managers, Senior Case Workers to translate and embed frameworks, policies, guidelines and a consistent practice standard in line with regulatory frameworks and reform agendas.
• Lead the development, implementation, review and continuously improve practice manuals, policies and procedures to support and ensure compliant high quality service delivery.
• Monitor and review compliance and performance and provide professional partner-focused facilitation, expertise and accountability to the Service Managers to support the implementation of initiatives that improve outcomes for clients.
• Partner with the General Manager ISP,NSP, EPCS and ISP,NSP, EPCS Managers to lead strategies that embed and foster a child centred, family focused culture that is productive, professional, collaborative and flexible.
• Regularly view, evaluate and drive the continuous improvement of service delivery practices and provide expert advice in written reports and to the General Manager ISP,NSP, EPCS.
• Provide technical mentoring to develop the practice skills and knowledge of staff through the provision of ongoing professional development activities.
• Establish and foster enduring productive partnerships with regulatory bodies, the community and other government and non-government sectors.
• Maintain and at all times work within CQID’s Workplace Health & Safety Policies and Procedures.
• Any other responsibilities as directed by the General Manager ISP,NSP, EPCS.

Qualifications and experience

To be successful in this role you will need to demonstrate capabilities in the following areas:

• Aboriginal or Torres Strait Islander Heritage and connection to community and culture (non-Indigenous candidates will be considered if there are no suitable Indigenous candidates)
• Relevant tertiary qualification and 5+ years successive relevant experience, or an equivalent combination of relevant skills, knowledge and experience in Human Services
• Demonstrated understanding of complex challenges and key issues facing Aboriginal and Torres Strait Islander people and communities.
• A subject matter expert and effective team member with recency of practice and advanced skills, experience and expertise relevant to portfolio.
• Demonstrated experience in developing, implementing, and improving service practice and processes across multiple sites.
• Demonstrated understanding of HSQS and ISO Quality Assurance systems and in-depth understanding of government, legislation and the reform agenda.
• Demonstrated experience in leadership and leading change management initiatives with capability and capacity to motivate and inspire excellence in teams and individuals.
• Demonstrated high level of capability to present complex information and concepts clearly, succinctly, and sensitively, both orally and in writing particularly when faced with challenging circumstances.
• Demonstrated high level of capability and personal accountability in professional judgement, ensuring decisions are based on sound/relevant evidence and for delivering quality outcomes in a challenging and complex environment and maintaining the organisation’s reputation and relationships.
• Strong relationship building and influencing skills including the ability to establish, maintain and foster constructive and collaborative relationships and networks with internal and external stakeholders.