Do you want to work in one of Australia’s leading organisations providing treatment and rehabilitation to torture and trauma survivors; that’s quality focused, diverse & committed to making a difference in the lives of vulnerable people in communities.

Come & join us!

THE ORGANISATION

STARTTS is a not-for-profit Affiliated Health Organisation focused on providing a broad range of services to refugees in NSW. The focus of STARTTS approach is on building capacity and empowering people and communities to take control over their own lives, using a strengths-based approach and building on individual, family, community and cultural strengths.

THE ROLE

The Reception – Administrative Officer serves as the first point of contact for clients, staff, and stakeholders, representing STARTTS with professionalism and empathy. This role is responsible for delivering high-quality reception and administrative support services that contribute to the smooth operation of the organisation.

A key challenge in this position is the ability to manage competing priorities and maintain efficiency in a fast-paced, dynamic environment while ensuring all interactions reflect STARTTS' commitment to client care and cultural sensitivity.

PERKS & BENEFITS

Employment with attractive leave entitlements including 14 weeks paid parental leave, 4 weeks’ annual leave and paid Accrued Day Off (ADO) (full-time employees only) and other entitlements.

Salary packaging options that reduce your taxable income and increase your take-home pay.

Great education opportunities through our Training department.

Access to our Employee Assistance Program (EAP) for staff and family members.

Discounted gym memberships with a Fitness Passport.

Flexible hybrid work.

Position No.: 1102-C

Closing date: Friday, 27 June 2025

Enquiries: Rachel Mensforth; Administrative Services Team Leader- (02) 9646 6700

Work Type: Full time 38 hours per week. Contract up to 30 June 2027 (continuation subject to ongoing funding)

Location: Sydney Metropolitan Offices

Salary: Administrative Officer Level 2. A generous salary packaging scheme is also offered.

Vaccination Requirement: Category A

ESSENTIAL REQUIREMENTS

Proven listening and questioning skills applied to a multicultural background customer service environment.

Proven experience on a busy Reception in a multicultural environment, managing conflicting priorities.

Demonstrated experience in general administration support tasks including ability to plan, prioritise and organise work activities to achieve work outcomes.

Demonstrated attention to detail with a high level of accuracy when undertaking data-entry tasks.

Ability to work independently and as part of a multidisciplinary team within a multicultural environment.

Ability to be flexible and adaptable to changing priorities including willingness to travel between STARTTS metropolitan offices when needed.

Excellent oral, written, and interpersonal communication skills and proficiency in the use of Microsoft Office.

Current NSW Driver’s Licence.

*This position is not considered child-related employment and will require a National Police Check.

VACCINATION REQUIREMENTS

**This role is a Category A role. It is mandatory for Category A workers to meet and maintain the vaccination criteria (as per the current NSW Health and STARTTS policies).

Vaccination and/or assessment is required for Category A workers for the following transmissible diseases – measles, mumps, rubella, hepatitis B, varicella (chickenpox), diphtheria, tetanus, pertussis (whooping cough), influenza and tuberculosis.

COVID19 vaccination is strongly recommended, but not a requirement for employment.

If successful you must provide evidence of vaccination and/or assessment.

Should you not be able to comply with vaccination requirements before your commencement date, the offer of employment may be withdrawn.

If you have a medical reason for why you cannot be vaccinated, a medical contraindication evidence will be required.

HOW TO APPLY

To be considered for this position, please ensure you address the selection criteria as thoroughly as possible.

1. Complete a https://www.startts.org.au/jobs/employment-application-form/

2. Write a Statement Against the above Essential Requirements outlining how you meet the selection criteria (see the guide “How to apply for a job at STARTTS”)

3. Submit an up-to-date Curriculum Vitae (CV)

4. Provide copies of relevant Qualifications if applicable (overseas qualification must be assessed by an appropriate Australian body to be considered)

5. Statements of Service from previous relevant roles (if applicable, please ask us for a sample)

6. A cover letter is optional.

7. Email your application and supporting documents to: [email protected]